Associate Director, Lead Quality Assurance

RBC

About The Position

RBC Capital Markets BCST is looking for experienced Lead QA to establish and oversee comprehensive testing strategies across multiple test phases. You will lead a QA team, architect testing frameworks, and drive both manual and automated testing initiatives to ensure product quality at every stage of delivery.

Requirements

7+ years’ experience as a QA Lead / QA Manager or in a similar role
Experience with testing across SWIFT ISO 20022 MX messages, and 15022 MT standard messages
Experience managing a QA team to deliver high-quality work by deadlines
Experience using automation test tools and writing test scripts in Shell, Python, or Java
Working experience on tools control-m, GitHub, JIRA, and Confluence
Excellent written and oral communication skills. Ability to determine the information and communication needs of the stakeholders

Nice To Haves

Experience and/or understanding of payment products from financial institutions

Responsibilities

Leads in the implementation, control, and distribution of all Quality Assurance practices, standards, methodologies and metrics.
Applies extensive, in-depth knowledge, skills, and practices to perform complex assignments.
Supporting Quality Assurance team on Payments programs or SWIFT projects.
Conducting program reviews and complex process audits; assisting in major audits/reviews of programs and subcontractors.
Evaluating and reviewing products and processes; providing status reporting to Quality Assurance and site management.
Involving senior management to resolve deficiencies or compliance issues in a timely manner as needed.
Monitoring adherence to quality standards in the development and implementation of production applications.
Monitoring the effectiveness of the assurance process.
Assisting in planning and estimation of Quality Assurance support for new programs and projects.
Helping to establish quality standards to be universally applied throughout the site; recommending quality improvements.
Manage and mentor QA team members, establishing performance metrics and career development paths
Define overall testing strategies aligned with product roadmaps and release cycles
Design comprehensive test packs covering functional, regression, integration, and acceptance testing requirements
Establish regression testing protocols and maintain evolving regression test suites
Design SIT scenarios validating end-to-end workflows and coordinate UAT activities with business stakeholders
Develop and implement test automation strategy, selecting tools and building maintainable automated test suites
Establish quality KPIs including defect escape rates, test coverage, and automation ROI
Generate regular quality reports and dashboards highlighting trends, risks, and recommendations
Communicate testing status, risks, and blockers to development, product, and business teams
Participate in requirements reviews to identify testability issues early

Benefits

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Opportunities to building close relationships with clients