Associate Director, Key Cities Strategy and Operations

Wonder • Chicago, IL

1d • Hybrid

About The Position

You will take the lead in driving growth strategy and execution for a collection of our key markets, delivering impact across marketing, our merchant network, logistics, campuses, and product. You’ll partner closely with the Key Cities Strategy team to understand performance at a hyper-local level, uncover growth opportunities, and, at a fast pace, drive high-ROI investments across the business. To succeed, you’ll bring a sharp analytical toolkit, a relentless ownership mentality, and an uncompromising bias for action.

Requirements

• 8+ years of experience in strategy, operations, consulting, business development, or a high-growth environment, ideally with exposure to multi-market management.
• Proven ability to deliver measurable business impact quickly through strategy and execution.
• Strong analytical skills, with the urgency to move from data to decision to action.
• Fierce ownership mentality—thrives in fast-moving, ambiguous situations and doesn’t wait for direction.
• Strong communication and stakeholder management skills, capable of influencing at all levels of the organization.
• Entrepreneurial drive, with a passion for testing bold ideas, scaling high-impact initiatives, and outpacing competitors.
• Genuine curiosity about local market dynamics and customer behavior, with the drive to be “in-market” to understand and shape growth firsthand.

Responsibilities

• Own market-level performance, with full accountability for delivering aggressive growth in customer acquisition, order volume, and restaurant supply.
• Rapidly develop and execute localized strategies tailored to each city’s unique dynamics, ensuring measurable wins while building to sustainable, long-term market leadership.
• Mobilize cross-functional teams (marketing, product, logistics, sales, etc.) to roll out initiatives that quickly improve customer experience and accelerate growth.
• Monitor performance portfolio trends and competitive moves closely, anticipating challenges and acting quickly to stay ahead.
• Operate as the “GM” of your markets—making fast, decisive calls on resources, investments, and priorities to hit growth and P&L targets.
• Deliver regular insights and recommendations to senior leadership that directly influence company-wide strategy.
• Leverage existing analytical tools and work with the Key Cities Strategy team to develop and improve analytical tools.
• Build and deepen relationships with key restaurant partners, campuses, and community stakeholders to solidify Grubhub’s leadership position.

Benefits

• We offer a competitive salary package including equity and 401K.
• Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees