Associate Director, IT Delivery Management - Job ID: 1867

Ascendis Pharma•Princeton, NJ

8d•$175 - $190•Onsite

About The Position

Ascendis Pharma is a fast-growing biopharmaceutical company with locations in Denmark, Germany, and the United States. We are applying our TransCon technology to build a leading, fully-integrated biopharmaceutical company with an independent pipeline of long-acting prodrug therapies that address unmet patient needs. Role Summary We are seeking a proactive, strategic, hands-on, and highly engaged Digital Services Lead to serve as the Digital SME for both the Marketing and Corporate Communications organizations, while extending support to other business functions requiring similar services. This role will build, manage and continuously improve our IT service delivery model mostly focused on supporting the US market, but will also support and lead European market onboarding and operations, and lead the definition of capabilities needed to enable Omnichannel Marketing at scale. This is a service management role with some product ownership responsibilities, requiring strong leadership, stakeholder engagement, and technical fluency. The ideal candidate will be a trusted partner to business and IT stakeholders, capable of driving innovation, defining roadmaps, and ensuring seamless execution.

Requirements

You hold a relevant academic degree – minimum a bachelor’s degree from IT, Digital, Marketing or something completely different.
Proactive and self-starting: Actively engages with stakeholders and seeks out opportunities to add value.
Strategic thinker: Capable of defining roadmaps, identifying gaps, and proposing scalable solutions.
Strong communicator: Able to deliver clear elevator pitches, lead meetings independently, and build trust with senior leaders.
Relationship builder: Builds strong connections across Marketing, IT, and other business functions.
Technically fluent: Understands marketing technologies, data platforms, integrations, and omnichannel enablement. Knows how to operate within our systems enough to understand technical processes, troubleshoot issues, cover for team absences, challenge our partners, and define operational improvements.
Service-oriented mindset: Manages IT service delivery effectively and drives continuous improvement.
Responsive and accountable: Prioritizes and resolves issues quickly, doesn’t sit on emails or tasks.
Business-savvy: Understands brand portfolios and business priorities including our TransCon technology, our Endocrinology portfolio and the general competitive landscape our brand teams are navigating.
Leadership potential: Demonstrates capability to grow into the Commercial IT Product Owner role.
Collaborative partner: Works well with service partners and internal teams to ensure consistent delivery.
Ownership mentality: Takes initiative beyond assigned tasks and fills gaps where needed.
8+ years of experience from a related role in a pharmaceutical, biotechnology or related environment.
Extensive understanding of digital marketing platforms and how they can make a difference for pharmaceutical sales and marketing... but you also know the challenges
Hands-on knowledge of translating strategy to digital and IT in life sciences – ideally both from US and Europe
Experience in driving the successful delivery of digital products and platforms, including web, email, digitally enabled personal promotion and mobile applications
A broad understanding of relevant data pipes and flows along with respective relevant regulations including GDPR
You have been working in an agile team, relentlessly improving your working practices
You are proficient in English at a professional level, both written and spoken.

Responsibilities

Accountable for delivery and ongoing operations of digital products and services supporting commercial execution mostly centered around the Salesforce Marketing Cloud email and WPEngine website ecosystems
Build and manage DevOps backlog in support of both product/platform evolution and cross-platform campaign execution
Create digital IT strategy aligned to marketing campaign, journey set-up, and defined campaign goals with business stakeholders
Collaborate, engage, and plan with internal customers on campaign execution and issue resolution
Drive 3rd party on task delivery and ensure quality through oversight to ensure scalability and limit operational risk
Create and deliver analytics and reporting for campaign measurement and interpretation for marketing stakeholders
Create and implement measurement solutions to quantify the impact of digital assets
Understand and implement industry best practice for commercial digital execution and operations
Drive activities on commercial platforms including web, email, CRM, consent, and content management
Create, execute and evolve the operating model for delivering digital marketing solutions
When required, participate in new platform selection and implementation