Associate Director, Information Technology

Tishman Speyer • New York, NY

7d • $150,000 - $180,000 • Onsite

About The Position

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, São Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt’s OpernTurm and TaunusTurm. Position Summary The Associate Director of Information Technology is a senior technology leader responsible for IT operations and strategic partnership across Rockefeller Center’s attractions, hospitality venues, events, and guest-facing experiences. This role balances operational excellence, financial stewardship, and team leadership while working closely with business stakeholders to deliver reliable, scalable technology in a dynamic, high-visibility environment. The ideal candidate brings an innovative, solutions-oriented mindset and the ability to translate business priorities into effective technology outcomes, while leveraging automation and emerging tools to improve efficiency and decision-making.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field
• 8+ years of progressive IT experience, including leadership responsibility for teams, vendors, or major initiatives.
• Proven success leading IT operations in customer-facing, high-availability, or mission-critical environments.
• Strong working knowledge of cloud and hybrid infrastructure, managing SaaS platforms, and working with e-commerce–adjacent systems.
• Experience supporting POS systems in attraction, retail or hospitality environments highly preferred.
• Demonstrated experience managing IT budgets, vendor relationships, and third-party service providers.
• Excellent communication and stakeholder engagement skills, with the ability to align technical solutions to business needs.
• Agile and effective under operational pressure
• Strategic thinker with a hands-on approach
• Business-focused with solid financial acumen
• Trusted partner to operations, creative, and executive teams
• Onsite presence is required for this position.

Nice To Haves

• Experience supporting hospitality, attractions, entertainment, or other complex, guest-facing, mixed-use destinations.
• Familiarity with automation platforms and AI-enabled operational tools.
• Exposure to guest-facing or experiential technologies (e.g., projection mapping, lighting, audio, AV/show control).

Responsibilities

• Lead IT operations supporting guest-facing and operational environments across Rockefeller Center.
• Oversee core infrastructure including networking, cloud platforms (Azure), on-prem systems, cybersecurity, and endpoints.
• Ensure stability and performance of POS systems and other revenue-critical platforms.
• Direct incident management, uptime, and operational support for high-traffic, time-sensitive operations.
• Partner closely with business leaders to align technology solutions with operational, financial, and guest experience needs.
• Clearly communicate technical concepts and tradeoffs to non-technical stakeholders.
• Support new initiatives, seasonal programs, and events with scalable, reliable IT solutions.
• Identify opportunities to improve efficiency, resiliency, and service delivery through technology.
• Champion automation to reduce manual effort and improve monitoring, provisioning, and reporting.
• Evaluate and apply practical AI-enabled tools to enhance: Operational insights and reporting Incident management and root-cause analysis Predictive maintenance and capacity planning Business and financial decision support
• Contribute to IT roadmaps that balance operational stability with future-ready capabilities.
• Lead IT budgeting, forecasting, and cost management.
• Ensure accountability for ROI, asset lifecycle management, and cost transparency.
• Lead vendor and contract management, including selection, negotiation, performance governance, and cost optimization for IT services and solutions.
• Lead, mentor, and develop internal teams and managed service partners.
• Establish clear expectations, standards, and accountability.
• Promote a culture of collaboration, continuous improvement and modern IT practices.

Benefits

• This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees