Associate Director, Global Medical Information

Ultragenyx Pharmaceutical

23h•Remote

About The Position

The Associate Director, Global Medical Information leads execution of medical information activities for approved products or investigational programs within Ultragenyx’s rare disease portfolio. This role ensures accurate, balanced, and timely communication of scientific information to healthcare professionals, patients, and internal stakeholders. The role is responsible for developing and maintaining high‑quality global medical information content, supporting inquiry management operations, overseeing scientific review of promotional and medical materials within established MLR processes, and generating insights from medical information activities to inform Medical Affairs and cross‑functional partners. The role collaborates closely with Medical Directors, Medical Communications, Regulatory, and Pharmacovigilance to ensure scientific accuracy, message consistency, and inspection‑ready medical information operations across the product lifecycle.

Requirements

Advanced degree in a scientific or medical field (PhD, PharmD, MD, or equivalent).
6–10 years of experience in Medical Information within the pharmaceutical or biotechnology industry; rare disease experience strongly preferred.
Demonstrated experience developing and governing scientific response content and supporting inquiry management activities.
Strong understanding of regulatory requirements governing medical information and scientific exchange.
Experience conducting medical review of scientific materials within an MLR process.
Experience working with medical information and content review systems, such as Veeva Vault and IRMS platforms, to support inquiry management, content governance, and compliant medical review processes.
Demonstrated ability to collaborate cross-functionally in a fast-paced, matrixed environment; ability to lead multiple therapeutic areas concurrently.
Excellent written and verbal communication skills; strong project management and organizational capabilities.
Experience managing external agencies and vendors.
Ability to travel domestically and internationally (~20%).

Responsibilities

Develop, review, and maintain global standard and custom medical information responses, FAQs, and scientific content for assigned products or programs.
Ensure medical information materials are scientifically current, balanced, compliant, and aligned with regulatory guidance.
Review and respond to complex scientific inquiries, including unsolicited and off‑label requests, in accordance with regulatory and company requirements.
Maintain and contribute to the medical information scientific response library supporting global field medical consistency.
Support oversight of outsourced medical information contact center operations, including quality review, escalation pathways, and performance monitoring.
Manage and collaborate with external vendors supporting medical information operations, ensuring quality, compliance, and timely delivery.
Support inspection readiness for medical information systems, processes, and documentation, including participation in audits and inspections as needed.
Serve as medical reviewer within the Medical‑Legal‑Regulatory (MLR) process for medical information materials and scientific content.
Collaborate with Medical Affairs subject matter experts and Medical Communications to ensure alignment and consistency across medical information responses, scientific narratives, and external medical deliverables.
Monitor and analyze inquiry trends to identify emerging scientific questions, safety considerations, or potential risks and opportunities to generate medical insights.
Provide medical information input to launch and lifecycle readiness activities, including development of core response materials and anticipated inquiry topics.