Associate Director-Full Stack
Verizon Communications•Irving, TX
466d•$131,000 - $243,000•Remote
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About The Position
The Associate Director-Full Stack at Verizon is responsible for leading the delivery of Contact Center solutions, focusing on call routing and voice technology. This role involves managing multiple platforms, including ACD and CTI, and spearheading the Center of Excellence for Contact Center AI, utilizing generative AI for voice bots. The position requires building and mentoring a talented team, collaborating with business units, and driving innovation in voice technology across the organization.
