James Madison University-posted 2 months ago
$72,000 - $75,000/Yr
Full-time • Mid Level
Harrisonburg, VA
1-10 employees
Educational Services

The Associate Director for Technology and Accommodation Services in the Office of Disability Services provides strategic leadership for programs that deliver accommodations related to accessible media, assistive technology, assessments, and notetaking, while supervising program leaders and ensuring compliance with institutional policies and legal standards. This role administers the university's disability services data system, provides direct student services, leads training and outreach initiatives, and drives departmental planning, assessment, and cross-campus collaboration. This is a full-time, in-person role in Harrisonburg, Virginia.

  • Lead strategic oversight of student accommodation services, including accessible media, assistive technology, assessment accommodations, and notetaking accommodations.
  • Provide leadership support to program area leaders in developing reports, documenting impact, identifying key performance indicators, prioritizing initiatives, resolving issues, and creating and refining policies, procedures, and guidance materials.
  • Oversee planning, procurement, and stewardship of resources related to technology and accommodation services.
  • Lead and support the development, integration, and continuous improvement of assessment and evaluation practices using data-driven insights.
  • Develop and sustain cross-divisional partnerships for ongoing quality improvement.
  • Independently manage systems procedures for effective operation of the university's disability services data system.
  • Conduct individualized assessments of accommodation requests to determine eligibility for reasonable accommodations.
  • Provide direct student services including initial intake consultations, registration, and ongoing disability-related support.
  • Supervise program area leaders in accordance with JMU policies.
  • Maintain current knowledge of applicable laws, policies, and procedures.
  • Provide professional consultations for students, faculty, staff, and other constituent groups.
  • Master's Degree
  • Experience with disability services in higher education
  • Experience with determining and implementing disability accommodations
  • Experience with quickly learning and effectively utilizing technology systems
  • Experience effectively managing, optimizing, and securing technology systems/applications
  • Experience supervising staff
  • Experience with responsibility and oversight across multiple functional areas and initiatives
  • Experience managing multiple projects simultaneously
  • Ability to communicate effectively with a variety of stakeholders
  • A record of advocacy
  • A record of developing strategic partnerships/collaboration across functional work areas related to the field
  • Leadership experience in cultivating a positive culture that prioritizes accessibility and well-being
  • Experience conducting assessments, analyzing data for program improvement, and report writing
  • Familiarity with the fundamental alteration deliberation process
  • In-depth knowledge of the field of disability services, the accommodations process, current trends, and policies and laws associated with the work
  • Competitive salary range of $72,000 - $75,000
  • Full-time employment
  • Access to JMU's Dual Career and Community Resources Program for relocating candidates
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