Associate Director for Campus Visits and Events

Loyola Marymount University•Westchester, IL

25d•Onsite

About The Position

The Office of Undergraduate Admission at Loyola Marymount University seeks a dynamic and service- oriented professional to serve as Associate Director of Campus Visits and Events. This role is responsible for the strategic planning, coordination, and execution of all on-campus visit experiences, including daily campus tours, group visits, and large-scale recruitment events. The Associate Director will lead the student ambassador program, collaborate across departments to deliver a high-impact visitor experience, and ensure that all prospective students and families are welcomed with warmth, professionalism, and a deep reflection of LMU’s Jesuit values. Position Specific Responsibilities/Accountabilities Design and implement a comprehensive campus visit program that includes daily tours, group visits, and signature recruitment events (e.g., Admitted Lion Day). Supervise, train, and mentor a team of up to 100 student ambassadors, including tour guides and event staff. Oversee the scheduling, staffing, and logistics of all campus visits, ensuring a seamless and personalized experience for prospective students and families. Collaborate with academic departments, student services, athletics, and other campus partners to coordinate visit components such as faculty engagement and facility tours. Manage the campus visit module within the CRM (Slate), including registration, communication workflows, and post-visit follow-up. Develop and execute communication strategies for visit promotion and visitor engagement. Collect and analyze visitor feedback and event data to assess effectiveness and recommend improvements. Serve as a key member of the Undergraduate Admission leadership team, contributing to strategic planning and recruitment initiatives. Represent LMU at professional conferences and events as needed. Perform other duties as assigned or requested. Loyola Marymount University Expectations Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service. Requisite Qualifications Typically a Bachelor’s degree is required, A Master’s degree in higher education, marketing, or related field is preferred. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes. Minimum 5 years of experience in undergraduate admission, student affairs, or related field, with demonstrated leadership in managing programs or student staff. Event planning experience is desirable. Experience supervising and mentoring student employees or volunteers. Strong organizational and project management skills with the ability to manage multiple priorities. Excellent written and verbal communication skills; public speaking experience preferred. Proficiency with CRM systems (Slate preferred), Microsoft Office Suite, and event management tools. Commitment to creating equitable and accessible experiences for all prospective students. Availability to work evenings and weekends as needed for events. Valid driver's license and willingness to drive to off campus commitments Ability to lift up to 25 lbs and move event materials across campus. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.

Requirements

Typically a Bachelor’s degree is required, A Master’s degree in higher education, marketing, or related field is preferred.
Minimum 5 years of experience in undergraduate admission, student affairs, or related field, with demonstrated leadership in managing programs or student staff.
Experience supervising and mentoring student employees or volunteers.
Strong organizational and project management skills with the ability to manage multiple priorities.
Excellent written and verbal communication skills; public speaking experience preferred.
Proficiency with CRM systems (Slate preferred), Microsoft Office Suite, and event management tools.
Commitment to creating equitable and accessible experiences for all prospective students.
Availability to work evenings and weekends as needed for events.
Valid driver's license and willingness to drive to off campus commitments
Ability to lift up to 25 lbs and move event materials across campus.

Nice To Haves

Event planning experience is desirable.

Responsibilities

Design and implement a comprehensive campus visit program that includes daily tours, group visits, and signature recruitment events (e.g., Admitted Lion Day).
Supervise, train, and mentor a team of up to 100 student ambassadors, including tour guides and event staff.
Oversee the scheduling, staffing, and logistics of all campus visits, ensuring a seamless and personalized experience for prospective students and families.
Collaborate with academic departments, student services, athletics, and other campus partners to coordinate visit components such as faculty engagement and facility tours.
Manage the campus visit module within the CRM (Slate), including registration, communication workflows, and post-visit follow-up.
Develop and execute communication strategies for visit promotion and visitor engagement.
Collect and analyze visitor feedback and event data to assess effectiveness and recommend improvements.
Serve as a key member of the Undergraduate Admission leadership team, contributing to strategic planning and recruitment initiatives.
Represent LMU at professional conferences and events as needed.
Perform other duties as assigned or requested.