Associate Director, Field Operations & Enablement

Sobi•Boston, MA

23h•$148,000 - $195,000

About The Position

The Associate Director acts as the key strategic partner between Commercial Leadership (Sales, Marketing, and Market Access) and Field Operations. This role leads stakeholder engagement and oversees operational governance, translating high-level commercial objectives into actionable field strategies. You will play a pivotal role in ensuring that our systems, processes, and field capabilities continuously evolve to support the changing needs of the business.

Requirements

Education & Experience
Bachelor’s degree required; advanced degree (MBA or related) preferred.
8+ years of experience in pharmaceutical commercial operations, field operations, or sales/marketing support roles.
Launch Experience: Proven track record of leading operational workstreams for product launches or sales force expansions.
Skills & Expertise
Operational Leadership: Demonstrated experience optimizing systems, leading cross-functional governance, and driving process improvement in a complex commercial environment.
Commercial Systems Strategy: Strategic working knowledge of the Veeva Commercial Cloud (CRM, Network). Ability to translate business needs into technical requirements without necessarily being the hands-on system administrator.
Vendor Management: Experience managing third-party vendors or Managed Service Providers (MSPs), including scope definition and performance monitoring.
Analytical Strength: Ability to interpret data and diagnose trends to inform strategic decisions that improve field effectiveness.
Collaboration & Influence: Strong ability to influence stakeholders without direct authority, drive alignment across Sales and Marketing, and clearly articulate operational roadmaps to leadership.

Responsibilities

Strategic Planning & Governance
Business Alignment: Partner with Sales and Marketing leadership to align Field Operations priorities with broader commercial goals, ensuring seamless business execution.
Operational Governance: Establish and oversee the governance framework for field operations, driving consistency, accountability, and prioritization across the team.
Roadmap Planning: Translate complex commercial goals into scalable operating plans and a clear 12-18 month roadmap for field capabilities.
Vendor Oversight: Manage the partnership with the Managed Service Provider (MSP) for Veeva CRM, monitoring performance to ensure external resources align with the operational roadmap.
Change Management & Adoption
Change Leadership: Lead the change management strategy for new technology rollouts, process updates, and organizational pivots.
Adoption Strategy: Develop and execute comprehensive communication and training plans, in partnership with Commercial Enablement & Training, to maximize field adoption of new tools and systems.
Continuous Improvement: Proactively identify opportunities to streamline workflows and partner with field leadership to resolve operational bottlenecks.
Launch Strategy & Field Engagement
Launch Readiness: Lead the operational workstream for product launches, ensuring the field force is deployed with precise targeting, optimized call plans, and fully validated tools prior to Day 1 in the field.
Strategic Insight: Integrate qualitative field feedback into launch planning discussions to ensure resource allocation and pull-through strategies are realistic and effective.
Field Engagement & Feedback: Act as the primary liaison for field teams within Home Office, ensuring that tools, messaging, and processes are designed to meet their daily needs.

Benefits

Competitive compensation for your work
Generous time off policy
Opportunity to broaden your horizons by attending popular conferences
Emphasis on work/life balance
Collaborative and team-oriented environment
Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments
A competitive 401(k) match to support your financial future.
Tuition and wellness reimbursements to invest in your personal and professional growth.
A comprehensive medical, dental, and vision package to prioritize your health and well-being.
Additional recognition awards to celebrate your achievements.