Associate Director, Digital Governance and Solutions

Institute Of Electrical And Electronics Engineers • Piscataway, NJ

275d

About The Position

The overall purpose of this position is to manage and enhance IEEE's cross-platform digital presence through user experience, accessibility, communications, compliance, and governance best practices and services. This includes governance and style guide management for IEEE's websites and digital strategy, technical management and maintenance of IEEE.org (the flagship website of IEEE), and overseeing technical solutioning and services for the Experience Design team as part of our marketing solution offerings. The incumbent should possess a passion for digital trends and innovation, combined with a sound understanding of user experience practices, consumer needs, social media and AI trends, brand impact online, and must be a technologically savvy leader who drives strategic solutioning to business challenges. The IEEE digital presence includes over 20,000+ websites and the IEEE.org website attracts more than 8 million visitors annually as well as directs traffic to other websites in IEEE's digital presence. The incumbent provides senior technical management oversight to web, IEEE.org solutions, and other related digital presence processes, functions and projects, ensuring services and opportunities for efficiencies and ongoing improvement. The incumbent is responsible for a positive digital user experience through the alignment of visual and interactive design, architecture and content quality to increase web accessibility; improved usability; improved SEO; increased operational efficiency; and increased conversions.

Requirements

• Bachelor's degree or equivalent experience in computer science, web design, software engineering, project management, or another related field.
• 7-10 years work experience in web/internet development, information technology, human computer interaction or another web production related field.
• Project or product management certification is required.

Nice To Haves

• Master's or other advanced degree in computer science, web design, software engineering, project management, or another related field.
• Desire for additional certification or training.
• Supervisory and/or team project management experience.
• Demonstrated experience managing direct reports, agency relationships, and vendors.
• Familiarity with customizing WordPress themes, using/updating plugins, and site architecture development experience.
• Familiarity with form handlers such as Wufoo, Marketo forms, Adobe, and/or Google Forms.
• Understanding of IEEE.

Responsibilities

• Collaborates with other IEEE staff to identify and implement digital solutions to improve operations, establish internal website governance, implement policies and guidelines and follow best practices.
• Works on digital experience focused projects related to accessibility, AI, web centric industry trends in the context of ExD operations and impact to the digital governance for IEEE.org and overall digital presence.
• Provides strategic direction for the IEEE digital strategy and ensures a best-in-class digital web presence and platform of information, digital tools, and interfaces across IEEE.
• Drives compliance and governance through the IEEE Digital Style Guide for web best practices and consistency in tone, brand compliance, and accessibility related to IEEE.org and the digital presence overall.
• Drives adoption of and evangelizes digital best practices, including user experience principles, accessibility standards, browser and device capability, CMS, domains, and maintenance of governance guidelines and testing across multiple devices to inform IEEE Digital Style Guide updates as well as creation of new resources to align with business and marketing goals.
• Oversees domain management and governance efforts (including enterprise domain database upgrade, etc.).
• Oversees development of enterprise marketing governance solutions for image repository, etc.
• Drives growth of website service model to support staff and volunteer website needs.
• Collaborates with team members, vendors, contractors, staff and volunteer partners develop and evolve ideas to support brand goals and marketing objectives.
• Oversees and performs prospect and customer journey analysis to drive engagement, improve visitor interactions, and optimize performance of web properties that are part of existing eco systems for various IEEE entities.
• Facilitates resource sharing and reuse throughout the IEEE including the creation and promotion of new tools and templates for webmasters and marketing staff and volunteers.
• Collaborates with Director, Experience Design and business and IT stakeholders to contribute to co-lead the ideation, creation, presentation and implementation of the evolving strategic digital roadmap.
• Collaborates with Director, Experience Design and business and IT stakeholders to drive governance on cookie consent, CMS governance, and other such enterprise efforts.
• Helps identify and implement process improvements to create efficiencies for digital presence production, governance, and management workflows.
• Leads digital asset management solutioning for enterprise and IEEE.org use (ex: enterprise image repository efforts).
• Manages a team of up to 4 direct reports with focused responsibility on user experience, technical solutioning, governance, accessibility, form design, and digital compliance management.
• Evaluates tools/applications and recommends those that best fit within the context of IEEE ecosystem.
• Works with team to communicate team activities and objectives to staff and volunteer audiences; plans and manages efforts to maintain adequate visibility, understanding, focus and resource allocation for Experience Design team efforts.
• Collaborates with other Experience Design team staff to help solution for team's technical needs (Smartsheet, forms, etc.), managing workflows that impact sub-teams, and working on projects with shared responsibilities.
• Works with stakeholders and digital team to clarify project requirements and expectations or to offer mediation, conflict resolution and escalation when necessary.
• Manages vendor relations as needed to advance the goals of the Experience Design team.
• Supports Director, Experience Design in annual budgeting, monthly forecasting, and financial reporting for assigned activities and programs.
• Takes risk management and mitigation measures into account as part of operational activity.
• Ensures planned activities are in compliance with IEEE digital, legal, and brand policies and guidelines.
• Supports website projects and their development, including the development and implementation of any new or existing website areas.
• Oversees rollout and maintenance of new and existing tools for digital and marketing use.
• Oversee technical project scope and requirements, liaising with IT and other OU staff on projects related to campaign management and automation, analytics, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree