Associate Director, Customer Success

Eulerity•New York, NY

6d•$110,000 - $130,000•Hybrid

About The Position

Eulerity is a fast-growing marketing technology company transforming how franchises and small businesses approach digital advertising. Built by former leaders from Google, Facebook, and Yahoo!, our platform combines decades of experience in engineering and marketing to deliver an industry-leading, automated solution. We make it easy to plan, launch, and analyze paid campaigns across Google Search, Meta (Facebook/Instagram), Display, Video, and organic social - all from one intuitive platform. At Eulerity, we believe breakthrough results happen when technology, strategy, and creativity come together. We’re not just a partner, we’re a catalyst, helping our clients reimagine what’s possible and turn vision into impact. By combining automation with human insight, we empower brands to scale smarter, move faster, and grow stronger. Internally, we’re just as committed to growth. We cultivate a culture where ambitious, curious, and driven individuals are empowered to lead, learn, and elevate those around them. Role Summary: The Associate Director of Customer Success will direct and oversee part of the Customer Success Team that acts as the point of contact between Eulerity and our individual clients. This individual will manage a group of highly engaged Brand Strategists who support a wide variety of commercial brands.

Requirements

4+ years of Account Management Experience required
2+ years Managing a team required
Must be able to commute to the office at least twice per week
Quick learner and ability to manage multiple priorities and projects
Very organized and keen attention to detail
Strong analytical and creative skills
Ability to adapt to the changing landscape of digital marketing
Out-of-the-box thinker with problem-solving / consultative approach
High energy and teamwork mentality is a must
Must be proficient with online tools such as Google docs, Hubspot, etc.
Excellent interpersonal and communication skills

Responsibilities

Manage a team of Brand Strategists who own the strategy and growth of our clients
Act as day-to-day leader, go-to resource, and point of escalation for CS team
Ensure proper client assignments, data driven insight, and continuing optimal service quality
Oversee post-sales efforts to maintain and grow existing clients
Develop strategies to grow existing accounts while ensuring quality and cost-effective services
Understand client objectives and KPIs; steward successful use of the Eulerity platform
Interface with clients through all forms of communication channels
Develop processes and procedures to support key touch points with end users
Work cross-functionally with Marketing, Expansion, Sales and other departments to provide the best experience for our clients