Associate Director, Customer Strategy & Execution

Vertex Inc. • Boston, MA

104d

About The Position

Vertex is seeking an experienced commercial leader to implement field sales and non-personal promotion tactics in support of the Pain Business Unit (BU). The Customer Strategy & Execution Lead (CSEL) will partner with North America commercial organization to implement the go-to-market (GTM) strategy and deliver customer solutions that meet the business needs. This role will work directly with the BU stakeholders, Field Operations Leads, Digital Operations Leads, Customer Data Management, and technical stakeholders to optimize HCP customer experience. This role reports to the Director, Customer Strategy & Execution Lead.

Requirements

• 8-10 years’ experience working in delivering customer-facing programs with at least 6-8 years of industry experience
• Experience in commercial launch readiness, supporting launch planning across multiple systems including CRM, Digital Customer Engagement, Reporting & Analytics, and Digital Marketing, etc.
• Able to translate broad business strategies and functional priorities into effective operational goals and objectives; able to actively participate in strategic planning for the function
• Results oriented leader with a proven track record of on-time project delivery for large, cross-functional, and complex projects with stakeholders
• Exceptional written and verbal communication skills and ability to present in a clear and concise manner to all audiences
• Exceptional analytical, quantitative, problem-solving, and prioritization skills, including the development of business cases/ value propositions
• Substantial program/ project management, demand management, resource management and system life cycle expertise

Nice To Haves

• Advanced degree preferred

Responsibilities

• Partner with key business leaders to understand business strategy and translate to prioritized commercial operations needs to enable all customer-facing engagements for the Pain BU
• Build and strengthen relationships with key leaders (heads of BU, Marketing, Field) - become a trusted partner and have an ongoing, significant impact towards meeting / exceeding strategic business goals
• Define and lead portfolio of projects of field enablement and marketing campaigns, ensuring quality and timeliness of delivery while remaining within allocated budget limits
• Co-develop HCP and patient customer journey maps across Field Operations and Digital Operations
• Conduct periodic after-action reviews to identify gaps and forward-looking opportunities in evolving technologies and potential business process improvements in pursuit of driving efficiencies and exceeding business goals
• Budget management / accountability - plan and manage financial resources for field enablement, field customer-facing activities, non-personal promotion
• Create and manage an integrated brand engagement playbook that enables cross-functional teams to have a singular source for key strategic and executional insights and plans (targeting, approved messages, engagement planning)
• Lead quarterly business planning sessions and document outcomes to ensure alignment across BU leaders on key upcoming priorities to prioritize work for key cross-functional enablement teams (e.g., DTE, DSS)
• Active participation in recurring BU Leadership Team Meetings to provide strategic recommendations to drive brand growth and proactively identify any risks or dependencies related to field and marketing engagement

Benefits

• Medical, dental and vision benefits
• Generous paid time off (including a week-long company shutdown in the Summer and the Winter)
• Educational assistance programs including student loan repayment
• Generous commuting subsidy
• Matching charitable donations
• 401(k)
• Annual bonus and annual equity awards
• Overtime pay eligibility in accordance with federal and state requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree