Associate Director, Custodial and Moving Services

CSU Careers • San José, CA

5d

About The Position

Under the oversight and general supervision of the Senior Director of Maintenance & Operations, the incumbent oversees a comprehensive custodial and moving services program for the main and south campuses as well as other nearby campus properties consisting of more than 52 buildings comprised of more than six million square feet). Services are provided via a 24/7 operations schedule, serving thousands of students, faculty, staff, and visitors daily. Using independent judgment and professional expertise, the incumbent plans, organizes and directs the activities of the Custodial and Moving Services unit within Facilities Development & Operations. Services are wide-ranging and encompass routine and specialized custodial care, supports activities associated with moving departments and occupants within campus properties, and coordinates supporting services for special events and commencement activities. The Associate Director, Custodial & Moving Services oversees and administers an assigned budget and plays a pivotal role in the development and execution of priorities as related to ensuring ongoing continuity of operations. This includes establishing strong relationships with campus clientele and driving forward a University first and customer focused approach to all work efforts. The incumbent has direct responsibility to plan, develop, implement, and oversee comprehensive service plans for all areas of responsibility including establishment of key performance metrics and quality controls. The incumbent also participates with other managers within the Maintenance & Operations Division to develop, establish, and implement strategic and operational plans and initiatives.

Requirements

• Knowledge of administrative and management techniques required to lead and oversee a comprehensive program inclusive of custodial maintenance and moving services.
• Knowledge of custodial maintenance planning and management principles including development and implementation of operational plans, preventative maintenance programs, and quality control, assurance and inspection programs
• Knowledge, experience and ability to demonstrated to implement a strong customer service approach to work efforts, with a commitment to high ethical standards, while motivating staff in a demanding environment.
• Knowledge of and ability to effectively manage personnel in a union environment including recruiting, training, supervising, and evaluating the productivity and performance of employees and analyzing and taking corrective action. Skill at providing sound analysis and guidance to supervisory staff.
• Knowledge and understanding of safety in the workplace and ability to observe safety requirements and safe work practices and methods.
• Knowledge and understanding of public contracting requirements as needed to develop and analyze proposals and negotiate favorable business terms.
• Knowledge of and ability to assess, develop, implement, and evaluates procedures, plans, and policy from a strategic and operational perspective.
• Demonstrated proficiency in planning, scheduling, prioritizing, and problem solving, and in managing both routine and complex workload requirements so as to effect timely completion of numerous concurrent tasks within defined resource limitations
• Ability to effectively interpret, organize and present information, ideas and concepts in written or presentation format and use consultative, collaborative and facilitation skills to obtain decisions required to move forward toward implementation
• Bachelor's degree in public administration, management, business or a related field OR which may be obtained through equivalent experience such as might be attained through five years of supervisory experience in custodial or operational services management, of which a minimum of three years is associated with progressively responsible experience
• Four years of supervisory experience in scheduling, coordinating, and managing custodial operations, of which a minimum of two years are associated with progressively responsible management
• Demonstrated experience leading and overseeing custodial and/or moving services and operations common to a large, complex organization
• Supervisory experience in human resources and employee relations management
• Demonstrated experience developing and implementing service plans including task development and resource assignment/management
• A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations. Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Nice To Haves

• Bachelor's degree in public administration, management, business or a related field.
• CCE certification through the International Sanitary Supply Association and/or GCMC certification through the International Janitorial Cleaning Services Association or equivalent certification
• Supervisory experience within a collective bargaining and represented staff environment.
• Experience managing custodial services for a demanding, large, and complex organization and environment.
• Experience in operational services management of a State facility, College or University, or other multi-facility complex

Responsibilities

• Develops and oversees implementation of a custodial service plans, preventive maintenance schedules, and service level standards for all buildings and areas of custodial care. To include development and implementation of work processes to guide successful implementation of plans and standards across the campus and to ensure the campus and staff have a full understanding of the services provided and expectations to be achieved
• Develops and implements a key performance metrics system including a measuring, tracking and reporting system to allow understanding of performance at both the building and work group level
• Develops and implements a quality assurance and quality control program to ensure service expectations are met
• Coordinates with the Senior Director of Maintenance & Operations and Business & Administrative Support Services unit to prepare and justify a proposed annual operating budget for assigned areas
• Develops and implements strategies to improve the customer experience and ease access to services and information utilizing varied methods of communication
• Responsible for record keeping, tracking and reporting regulatory compliance related to the assigned area of operational activities to Environmental Health & Safety
• Ensures unit compliance with all regulatory requirements of local, state and federal agencies having jurisdiction or authority over operational activities
• Serves as a manager on duty responsible for off hours service calls and campus emergency response needs

Benefits

• San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary.
• For more information on programs available, please see the Employee Benefits Summary

What This Job Offers

• Job Type: Full-time
• Career Level: Manager