Associate Director, Copay and Affordability

Bristol Myers Squibb•Princeton, NJ

3d•Hybrid

About The Position

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . Summary: The Associate Director, Copay and Affordability is responsible for supporting the execution and optimization of copay and affordability programs across multiple therapeutic areas. This role partners with Program Managers, vendors, and cross-functional teams to ensure operational excellence, compliance, and improve patient access. The Associate Director will contribute to strategic initiatives, help manage day-to-day program operational needs of program leaders, and support data-driven decision-making.

Requirements

Bachelor’s degree in Business, Healthcare Management, or related field; advanced degree a plus
8 - 10 years of experience in copay program operations, patient affordability, Hub, PAP, or related areas
Strong understanding of healthcare access and reimbursement landscape
Experience managing vendor relationships and cross-functional projects
Proficiency in data analysis and reporting tools (e.g., Excel, Tableau)
Excellent communication, problem-solving, and organizational skills

Nice To Haves

Experience in pharmaceutical or healthcare industry focused on patient access
Previous vendor experience (Hub, PAP, Copay, Voucher, Specialty Pharmacy) a plus
Understanding of inter-connections across a patient journey from enrollment to shipment
Familiarity with market access and patient support programs, strategies, tactics

Responsibilities

Contribute to the design, development, and launch of new and/or transitioning copay programs
Support daily internal management needs and escalations for quick resolution
Monitor overall program performance and identify operational issues or trends impacting patient access
Provide vendor management to ensure program performance and responsiveness to requests
Identify ways to proactively address maximizer/accumulator/AFP/cash-pay discount cards negatively impacting GTN
Ensure compliance with regulatory and company policies related to all patient affordability programs
Research and identify various Payer/PBM-related strategies that shift costs to patients
Develop and maintain relationships across patient support vendors for ongoing communication
Assist in developing and executing initiatives that improve patient affordability and access to prescribed therapy
Analyze program data to support enhancements and informed decision making
Partner with Market Access, Patient Support, and other stakeholders to align affordability efforts with brand goals
Share data, updates, knowledge, and key findings with appropriate internal stakeholders
Work with Program Managers to support strategy development and tactical planning on a quarterly and annual basis
Participate in vendor capability assessments, help develop and/or review the creation of RFPs and responses
Coordinate with Procurement on updates to vendor SOWs/MSAs for new product launches or services
Identify opportunities to streamline operations and improve efficiencies
Support benchmarking efforts to ensure program offerings are comparative to competitor therapies
Assist in implementing standard operating procedures to enhance program efficiencies and best practices
Focus on process that help streamline support and provide a more ‘frictionless’ patient journey
Help improve the quality of data being collected through data feeds, APIs, dashboards, etc.
Ensure accurate data collection and reporting for copay programs
Use data insights to support continuous improvement and stakeholder reporting
Prepare summaries of program performance and share findings with leadership
Able to translate key data points across a variety of audiences
Support compliance monitoring and risk mitigation efforts
Maintain awareness of regulatory changes and ensure program alignment
Identify ways to help increase awareness and availability of existing copay programs based on each patient journey
Build collaborative relationships with internal and external stakeholders
Communicate program updates and insights to relevant teams and leadership
Create trainings and provide insights on the impact of copay programs to patients

Benefits

Health Coverage: Medical, pharmacy, dental, and vision care.
Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.
The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

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