Associate Director, Complementary and Integrative Medicine

Sun Life • Baltimore, ME

13d • $109,400 - $164,100 • Hybrid

About The Position

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Internal candidates are not required to relocate near an office. The opportunity: The Associate Director of Complementary and Integrative Medicine (CIM) provides expert medical consultation, strategic direction, and program leadership for all CIM-related activities involving PinnaleCare members. This role combines clinical expertise with strategic, operational, and research oversight to deliver whole-person, patient-centered care. The Associate Director will guide the design, growth, and integration of CIM programs that align with PinnacleCare’s mission, ensuring quality, innovation, and value for members.

Requirements

• Ability to work with a diverse range of people
• Doctor of Naturopathic Medicine (ND) degree from an accredited naturopathic medical college
• Board certification by the North American Board of Naturopathic Examiners
• Demonstrated experience in program leadership, strategic planning and service expansion within the field of integrative medicine
• Strong clinical foundation and working knowledge of Complementary, Alternative and Integrative modalities
• Excellent interpersonal, written and verbal communication skills with the ability to collaborate effectively across disciplines
• Proven ability to balance clinical quality with financial and operational priorities
• Proficiency with Microsoft office Suite
• Strong problem-solving, organizational and analytical skills

Responsibilities

• Establish the overall vision, mission, and strategic goals for PinnacleCare’s CIM program.
• Lead the development and implementation of a multi-year strategic plan to expand CIM services, identify innovative opportunities, and strengthen partnerships that enhance member value.
• Serve as PinnaleCare’s subject matter expert on complementary and integrative medicine, providing direct clinical consultation and guidance to health advisors and internal teams.
• Collaborate with the Chief Medical Officer (CMO) and organizational leadership to expand and manage the CIM Medical Advisory Board and provider referral network.
• Oversee program operations, productivity, and budget performance to ensure sustainability and measurable impact.
• Develop strategies to advance the visibility and increase usage of CIM services across the organization.
• Collaborate with the Research and Medical Intelligence teams in developing evidence-based reports, literature reviews, and data summaries on CIM topics.
• Work with the Director of Research to identify qualified members of the CIM clinical community to produce high level research reports for internal and external distribution
• Maintain and enhance the CIM clinician and facility database to ensure it remains current, credible, and aligned with evidence-based practice standards.
• Participate in complex case reviews and facilitate referrals to qualified CIM clinicians and specialists within the network.
• Develop and deliver training and professional development programs on CIM approaches, modalities, and evidence-based practices for internal staff.
• Collaborate with Marketing and Communications to highlight CIM program value, outcomes, and innovations in internal and external publications.
• Represent the CIM program at internal meetings, external conferences, and industry events to build awareness and credibility.
• Support Membership Development and Relationship Management teams with CIM-related education, resources and client consultations.
• Provide operational oversight for all CIM activities to ensure high-quality member experience and alignment with PinnacleCare standards.
• Build and maintain relationship with CIM clinicians, vendors, and strategic partners to support service excellence and continuity of care.
• Identify and implement process improvements to enhance efficiency, member satisfaction, and cost effectiveness.
• Resolve clinical and operational issues related to CIM services and referrals in collaboration with internal and external partners.

Benefits

• At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.
• Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.
• Enjoy a flexible, inclusive and collaborative work environment that supports career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree
• Number of Employees: 5,001-10,000 employees