Associate Director – Collaboration Platform
About The Position
Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. About This Role The Microsoft 365 Platform Leader will lead a high-performing team responsible for the stability, security, and optimization of Carrier’s enterprise Microsoft 365 ecosystem. This role is accountable for setting direction, driving operational excellence, and enabling transformation across multiple tenants. The leader will combine strategic vision with hands-on technical expertise to ensure seamless collaboration, strong identity governance, and compliance with global security standards.
Requirements
- Bachelor’s degree
- 7+ years of experience with Microsoft 365 and end-user technologies, including leadership of technical teams.
Nice To Haves
- Proven experience in multi-tenant environments with complex collaboration requirements.
- Deep technical knowledge of Entra ID, Teams, SharePoint, OneDrive, Exchange Online, and PowerShell automation.
- Strong understanding of enterprise security, compliance frameworks, and identity governance.
Responsibilities
- Provide technical leadership and mentorship to the M365 team, fostering a culture of innovation and continuous improvement.
- Define and execute the roadmap for Microsoft 365 services aligned with business objectives and digital workplace strategy.
- Act as the primary liaison with Workplace Services, Cybersecurity, and business units to ensure governance and adoption of collaboration tools.
- Oversee configuration, lifecycle, and health of multiple Microsoft 365 tenants, ensuring high availability and performance.
- Drive license governance, analytics, and cost optimization across tenants.
- Lead M&A integrations, migrations, and onboarding of new workloads or user populations.
- Champion enterprise security and compliance by implementing Microsoft Purview policies, DLP, eDiscovery, and audit logging.
- Ensure robust identity governance through Entra ID, enforcing conditional access, MFA, and device compliance.
- Partner with cybersecurity teams to investigate and remediate security incidents.
- Guide Teams lifecycle management, policy configuration, and external collaboration governance.
- Oversee SharePoint Online and OneDrive administration, including retention, IRM, and advanced collaboration features (e.g., Teams Rooms, Surface Hubs).
Benefits
- Employees are eligible for benefits, including:
- Health Care benefits: Medical, Dental, Vision; wellness incentives
- Retirement benefits
- Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
- Tuition Assistance
- To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate
- The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
- This position is entitled to short-term cash incentives, subject to plan requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
