Associate Director, Clinical Performance Management

University of Iowa•Iowa City, IA

About The Position

Under the direction of the Administrative Chief of Staff at UI Health Care and through collaboration with local senior leadership (CEO, COO, CMO, CNE, CFO), the Associate Director of Clinical Performance Management is responsible for planning, monitoring, and supporting strategic priorities across the clinical system, including aligned objectives at a local level. Interact with UI Health Care executives to develop plans and proposals in support of strategic and operational priorities, and coordinate implementation of new initiatives across the clinical enterprise by managing collaborations, relationships, and alignment across hospital and clinical departments. Leads the development of strategic analyses, business plans, and proposals, in collaboration with key strategic business partners and subject matter experts, to support clinical performance management team functions. Serves as a primary point of contact in the resolution of significant project issues and escalation of project barriers. Identifies and prepares operational and financial metrics and provides appropriate interpretation and application of data. Supports communication and interpretation of relevant financial, clinical and operational information to administrative and clinical partners. Build trust-based partnerships with leaders and teams within the UI Health Care organization, supporting the teams in capitalizing on strategic clinical and operational opportunities established through executive leadership efforts in partnership with department and hospital leaders. This includes helping teams organize and partner to develop and execute cross-functionally aligned strategies and related tactics that meaningfully support enterprise needs and positively impact patients' lives. Support UI Health Care leadership in driving key strategic priorities across dynamic institutional planning. Responsible for complex and specialized assignments requiring the application of deep analytical and practical guidance and direction. Serves as a technical resource providing seasoned and specialized knowledge and adaptive thinking in response to a variety of situations and challenges. Develops proposals for integrated solutions to resolve highly complex clinical and business issues. Facilitates varied interests, cross-functional teams, and groups through effective leadership, communication, collaboration, and negotiation abilities in order to achieve mutually agreeable solutions. Ability to think with an enterprise-wide perspective and have knowledge of complex systems to make effective fiscal decisions, deliver quality and safe care, effective human resources management, and leadership in change management across the institution. Well-rounded administrator with experience across overall organizational and/or departmental processes, while adept at identifying opportunities to positively impact the future. Responsible for supporting and guiding success based on individual departmental contributions towards organizational goals and priorities.

Requirements

Master’s degree in health care administration, business administration, finance or accounting or an equivalent combination of education and experience is required.
Minimum of 5 years of related health care, business, or operational management experience with progressively more responsible experience.
Demonstrated experience working with and managing relationships with senior-level administration or leaders and the ability to influence and motivate organizational constituencies.
Demonstrated ability to successfully collaborate and influence key stakeholders, integrating ideas to achieve outcomes.
Demonstrated ability to successfully anticipate considerations to critically prepare, evaluate, and present programmatic and strategic proposals for streamlined executive-level approvals.
Demonstrated strong ability to translate complex data/information into simple, actionable insights.
Demonstrated ability to manage financial, organizational, and staff resources.
Ability to manage projects across the clinical enterprise.
Demonstrated experience in strategy implementation and project management.
Excellent written, verbal and interpersonal communication skills.
Proficiency in MS Office (Word, Excel, PowerPoint and Outlook) and computer software applications.
Demonstrated experience working effectively in a welcoming and respectful workplace environment.

Nice To Haves

Operational and/or financial management experience in an academic health care setting.
Experience working in a senior management position with contribution to operational (short term), tactical (1-2 years), and strategic (3-5 years) planning in support of the overall business or strategic plan.
Demonstrated experience coaching and influencing leaders and teams.
Experience with understanding and interpreting clinical quality reports and outcomes.
Experience with Graduate Medical Education.
Experience with EPIC and EPIC reporting.
Experience working in a clinical department.
Knowledge of University and UI Health Care policies, procedures and regulations.
3-5 years of experience managing or coordinating a program.
Experience with grants.

Responsibilities

Collaborate with hospital leaders, administrators, and physician leadership across UI Healthcare to develop key strategic goals to align budgetary, operational, and clinical initiatives for internal communications, including but not limited to UI Health Care's Annual Operating Plan, UI Strategic Plan, and targeted external communications.
Collaborate with hospital and departmental leadership to identify needs and build support for creating the best performance outcomes across the organization in a consultative manner.
Develop a network of relationships with administrative and physician leaders across all departments to support enterprise collaboration.
Serve as a change agent and work closely with hospital, service line, and department leaders in identifying priority areas, developing goals, planning improvement, and monitoring effectiveness and progress towards goals.
Benchmark, develop, and recommend key performance indicators for hospital and department-level metrics to drive best performance outcomes across the organization in a consultative manner; ensure alignment to UI Health Care strategic goals and priorities in collaboration with leadership, physicians, and departments.
Provide education, resources, and data analytics to advance organizational goals and priorities at local levels and collaborate with departments to support understanding and application of available tools.
Provide support of critical relationships and tracking of clinical performance metrics; participate and contribute to specific initiatives or tactics to successfully implement interventions or proposals to advance critical metrics within individual departments to ultimately contribute towards successful implementation and completion of institutional goals and priorities.
Provide support of critical relationships and tracking of clinical performance metrics; participate and contribute to specific initiatives or tactics to successfully implement interventions or proposals to advance critical metrics within individual departments to ultimately contribute towards successful implementation and completion of institutional priorities and initiatives.
Provide mentorship, development, and training opportunities for administrative colleagues and future leaders within the institution. Provide advanced development opportunities and mentoring for staff interested in career development and scope expansion. Enhance alignment of strategic initiatives and priorities through departmental, unit, and functional collaborative relationships.
Provide executive and collaborative support of critical projects or activities as directed by the CEO or other senior leaders.
Develop and/or critically review and analyze opportunities for financial investment in clinical programs across the organization, in conjunction with department and hospital leaders.
Support clinical program development and improvement through collaboration and partnership, as well as by providing guidance and alignment with organizational goals and metrics.
Serve as primary point of contact and operational owner of critical access hospital network and relationships. Includes review and development of contracts, validation of contractual obligations by UI Health Care and CAH, coordination, development, and delivery of quarterly meetings with the critical access hospital network participants. Develop and operationalize data reports and analyses to guide and support the operational and strategic direction of the senior leadership team concerning projects related to the critical access hospital network.
Collaborate with individual departments, hospital, department and physician leaders to develop recommendations and work products that include full scope evaluation and assessment including but not limited to: resource allocation, standards of care, best practices, quality outcomes, financial impacts and strategic priorities.
Develop or contribute to budget development review and recommendations for hospital units and create systems for effective implementation and monitoring.
Provide data analysis regarding clinical operations, productivity metrics, and strategic benchmarks to ensure operational, financial, and strategic initiatives are being achieved.
Serve in an advisory capacity to the Administrative Chief of Staff in the development or implementation of strategic priorities and initiatives.
Other duties as assigned by the Administrative Chief of Staff, the CEO, or Hospital senior leadership.