Associate Director, Clinical Affairs

Yale University • New Haven, CT

63d • $90,000 - $165,750 • Onsite

About The Position

Under the direction and supervision of the Department Lead Administrator and working with 600+ faculty, operations managers, and leadership, this position will be responsibility for a variety of functions to support the clinical operational needs of a large and complex clinical department. Lead clinical analytics and reporting for the Department of Internal Medicine and responsible for a $309 million fee for service billing operation with subsequent $87 million in clinical revenue. Strategic partner of the Internal Medicine leadership team and manage projects that ensure high quality of patient care and maximize revenue/provider productivity. Oversee clinical practice operations for approximately 600 clinically active providers and over 75 separate clinical sites, including involvement in clinical acquisitions. Lead a multilayered team of 7 employees, with 4 direct reports, 2 of which will be managing staff as well.

Requirements

• Ability to communicate information effectively, both oral and written, within a multifaceted and complex environment with a high degree of interpersonal ability to communicate with various levels within the organization.
• Exceptional analytical and organization skills, with high attention to detail. Proven ability to conduct comprehensive analysis of data with complex reporting of results. Demonstrate problem-solving ability using excellent investigative techniques to arrive at resolution.
• Demonstrated knowledge of CPT, ICD.10, and HCPCs codes, medical terminology, and documentation/compliance requirements for physicians in an academic medical setting. Working knowledge of medical office/hospital systems, medical record management software (Epic required), Microsoft Office, Outlook e-mail and related software applications.
• Ability to analyze and interpret detailed reports, develop clear conclusions, and summarize findings. Ability to work, plan, research, and conduct projects with minimal supervision.
• Ability to work independently with minimal supervision, as well as part of a cross-functional team to achieve common goals. Ability to lead team projects and organize and prioritize workload to manage multiple tasks and meet timely deadlines.
• Minimum of a Bachelor's Degree and five years of related work experience including demonstrated leadership, project management and/or supervisory experience; or an equivalent combination of education and experience.

Nice To Haves

• CPC certification
• Working knowledge of medical record management software (Epic) and business intelligence reporting systems (BI Portal, UHC, and Strata).
• Working knowledge of HIPAA regulations and impacts on practice operations.

Responsibilities

• Administrative Services Manager: Provides efficient and effective delivery and integration of administrative services (academic, financial, research and/or clinical) for which (s)he is accountable. Serves as the unit's point of contact to/from service providers (e.g. Facilities, HR, IT, Procurement, Student Services, Faculty Affairs), ensuring that providers are apprised of unit needs & relevant information, taking action where needed. Monitors the adequacy of service delivered by outside providers. Escalates issues/concerns related to administrative & operational services to the LA.
• Financial Analyst & Manager: Partners with the LA to build financial plans for the unit. Provides comprehensive financial information, analysis and reporting to monitor and evaluate the application of the unit's financial resources, e.g. performance against budget. Recommends adjustments; takes action as appropriate. Oversees daily financial monitoring & authorizes transactions per policy. Provides support to unit's Dean/Director/Chair for financial inquiries. Identifies available financial resources (current/future) & recommends how to deploy efficiently to support unit objectives. Prepares all funds budgets including gathering historical information, providing analysis & quality control. Helps the unit, including faculty, research and analyze funding challenges and opportunities and presents possible options with LA.
• Risk Manager: Implements/maintains strong internal controls in areas of assigned responsibility to provide reasonable assurance of effective and appropriate resource use, accurate financial information, and adherence to contractual obligations and agreements, policies, procedures, and external regulatory requirements. Takes corrective action in order to protect Yale's assets, resources, information and reputation. Identifies, communicates, & addresses issues/concerns in a timely and appropriate manner. Ensures all faculty and staff are knowledgeable of the regulations, policies, procedures & Yale requirements as they pertain to their scope of activity. Escalates issues to the LA as appropriate.
• University Citizen: Connects the unit and University through communication, alignment of priorities, implementation of initiatives, and active engagement in University administrative priorities. Engages in initiatives generated by the LA and the University. Represents unit needs, challenges, and opportunities at the LA and/or University level. Creates opportunities to enhance the image & value of the unit. Shares knowledge & best practices with others.
• Talent Manager and Developer: Utilizes effective practices for attracting, retaining, and developing high quality Business Office talent and other unit non-faculty personnel as assigned. Works with HR partners to participate in selection, performance management and career development processes, as well as to address employee relations issues in line with University guidelines and contractual agreements. Partners with the LA in the assessment of current unit non-faculty personnel and future talent needs. Makes recommendations for the movement of administrative talent and the development of Business Operations staff. Cultivates a diversity of backgrounds and perspectives in the unit.
• Strategic Resource: Partners with the LA (and, when appropriate, with the Dean/Director/Chair) to shape the unit's administrative and operational priorities and support strategic planning process. Translates unit strategy into actions. Recommends resources needed to achieve short- and long-term goals; identifies any factors that may impact the unit's ability to successfully meet its mission and goals. Assesses level of financial and non-financial resources available to achieve the unit's goals, e.g., funding, space, technology, staff capabilities and capacity. Recognizes and raises potential issues, ideas and solutions to LA.
• May perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees