Associate Director, Client Services

Noble People • New York, NY

8h • $115,000 - $145,000

About The Position

We are Noble People. A modern creative media agency. We develop original, bold and provocative media ideas for some of the most exciting brands in the world.
Media ideas that aren’t media. Media that isn’t boring. Brand ideas that people love.
We do communications strategy, media planning and buying, and reporting and optimization – but with a lens that respects creativity and without the nonsense that comes along with most media agencies. We are passionate, transparent, and values-driven. We strip out the old rules, find smarter ways to make an impact, and take a modern, innovative approach to media – always through a creative lens.
Role Summary
The Associate Director, Client Services is a client lead responsible for owning day-to-day client relationships, leading strategic planning, and ensuring high-quality delivery across assigned accounts. This role is accountable for client experience, strategy, execution, team leadership, and commercial outcomes, and serves as a trusted advisor to clients and internal partners.
The Associate Director plays a key role in delivering strong client experiences, translating client goals into effective marketing solutions, and leading internal teams, while continuing to build depth in strategic judgment, commercial ownership, and leadership at scale.
The ideal candidate brings strong strategic judgment, executive level communication skills, and the ability to connect business challenges to actionable marketing solutions. They are equally comfortable leading client conversations and guiding internal teams. This individual thrives in a fast-paced environment, builds trust quickly, and demonstrates a proactive, solutions-oriented mindset that strengthens both client partnerships and internal culture.

Requirements

• Bachelor’s degree in a related field (marketing, advertising, communications, business, or similar)
• 5–6 years of experience in client services, account management, or media/marketing agency environments
• Experience owning client relationships or managing accounts with increasing responsibility
• Strong understanding of marketing principles, media strategy, and performance measurement
• Ability to lead teams, manage multiple workstreams, and deliver results with support as needed
• Clear communicator with strong presentation, problem-solving, and organizational skills

Responsibilities

• Own the day-to-day client relationship on assigned accounts, serving as a primary point of contact.
• Serve as a trusted advisor, building strong, lasting client partnerships grounded in credibility and strategic thinking.
• Contribute POVs and guidance in client meetings, with increasing confidence and independence.
• Set clear standards for excellence in client experience, communication, and delivery.
• Lead strategic planning efforts for assigned accounts, translating client goals into integrated, data-driven media and marketing solutions.
• Build deep expertise in clients’ businesses, industries, and growth drivers.
• Lead strategic account plans, proposals, and recommendations.
• Own account performance, revenue health, and organic growth across assigned accounts.
• Identify, develop, and lead opportunities to expand scopes of work and agency partnerships.
• Monitor performance to ensure work delivers measurable value.
• Act as a connector between client goals and internal execution teams, maintaining alignment throughout delivery.
• Collaborate with the planning, strategy and activation teams to understand strategic frameworks, plans, and recommendations with clear rationale and strategic frameworks.
• Foster strong cross-functional collaboration across strategy, media, insights, product, and operations.
• Ensure internal and external processes, workflows, and cadences are followed consistently.
• Oversee reporting and analysis to ensure accuracy, clarity, and readiness for client delivery.
• Partner with finance and people operations on scoping, forecasting, and budget management for assigned accounts.
• Ensure strong financial stewardship through budgeting, forecasting, scoping, and profitability oversight.
• Partner with business development teams on pitches, renewals, and cross-sell initiatives.
• Provide ongoing coaching and real-time feedback to junior team members.
• Set clear standards for excellence in client experience, communication, and delivery.
• Participate in hiring and onboarding of team members as needed.

Benefits

• Noble People offers a generous time-off package of 15 PTO days per annum, Safe & sick days, Personal and Birthday PTO as well as Summer Fridays, Mental Health & Wellness days, and a Sabbatical Program if you are with the agency for 7 or more years.
• We offer a comprehensive healthcare plan for eligible employees and their families which includes Medical with Telehealth/virtual care options, Dental, Vision, 401K, STD, LTD, Life Insurance
• Lastly, we allow for a cell phone reimbursement, pre-tax commuter benefits, Flexible Spending Account, daily snacks, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level