Associate Director, Client Operations

Publicis Groupe • Chicago, IL

106d • $95,950 - $137,865

About The Position

The Associate Director Client Operations will oversee operational efforts for a client business, ensuring efficiency and effectiveness in agency operations. This role covers financial oversight, reporting, process development, project management, communication flow, and best practices. The ideal candidate possesses an analytical mindset, proactive problem-solving skills, and the ability to organize and track multiple projects simultaneously. Adaptability, resourcefulness, and a solution-oriented approach are essential in this fast-paced environment.

Requirements

• Minimum of 5+ years in operations or project management in a media agency setting with experience managing financials & scoping.
• 2+ years people management experience.
• 2+ years managing internal stakeholders + client relationships including procurement.
• Expertise in Microsoft Office Suite.
• Experience managing large scale digital, media projects.
• Experience in financial management, project planning, and process development.

Responsibilities

• Manage client financials across teams, troubleshoot issues, and act as a liaison for client communication.
• Oversee hours reporting, pacing, and scope of work management.
• Monitor scope agreements to prevent scope creep and maintain focus on key deliverables.
• Assist with scope tracking, change orders, and understanding contractual arrangements.
• Create and manage master project plans for large-scale initiatives and cross-functional teams.
• Track key project milestones, address challenges, and ensure timely execution of deliverables.
• Provide consistent status updates to internal and external stakeholders.
• Design new systems, processes, and tools for integrated work.
• Identify opportunities to streamline workflows and improve efficiency.
• Drive compliance and champion change management for new processes.
• Develop training materials to document and instill best practices.
• Conduct lessons learned and process improvement reviews for ongoing enhancement.
• Act as the primary operational support contact for business leads.
• Build bridges across multiple agency teams, fostering collaboration in dynamic environments.
• Proactively identify and remove barriers to project success.
• Improve client and team interactions, enhancing collaborative dynamics.
• Establish and roll out best practices, systems, and tools for the organization.

Benefits

• Medical coverage
• Dental insurance
• Vision insurance
• Disability insurance
• 401K
• Parental and family care leave
• Family forming assistance
• Tuition reimbursement
• Flexible time off

What This Job Offers

• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services