Associate Director, Client Development, Bal Harbour
About The Position
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. About the role: We are looking for an Associate Director, Client Development who will be responsible for ensuring the highest standards of client service values and maximize client engagement for the boutique. This individual will develop, strategize, and evolve client outreach programs that supports the brand vision and boutique objectives. What impact you can create at CHANEL: Set the vision in creating client development strategy for VIC, High Potential, and other top client segments Develop strategies aligned to boutique priorities to improve VOC in partnership with the boutique management team Ability to develop relationships at an extensive high level and represent the brand as a CHANEL ambassador that will inspire the boutique teams and engage clients and elite prospects Define and implement a successful clienteling strategy for the boutique. Targeting client segments and out-reach in partnership with boutique management and corporate office teams to implement these strategies Lead client and business development strategies by creating exceptional experiences for our clients in partnership with the boutique priorities, category managers and the Fashion Client Engagement & Development team Develop and implement high ROI event strategies for the boutique i.e., grass root in partnership with boutique management and the Events team Develop a strong high-end local clientele in a specific area. The ideal candidate should have an extensive network, strong existing industry relationships and already part of the communities that are important to the brand Identify and target high potential clients and create special experiences to increase retention. Partner with corporate teams to continue to elevate programs for top clients (e.g., gifting program, event tickets, etc.) You are energized by: The history and heritage of The House of CHANEL Building collaborative partnerships and relationships Fostering a meaningful client experience centered around inclusion and connection Being comfortable in the middle of complexity and ambiguity Creativity and innovation by testing, learning, and taking new risks Position Logistics: Minimum 7 years of related leadership experience Bachelor’s degree (preferred) Ability to lift 15 lbs. A flexible schedule with the ability to work late nights, weekends, and some holidays Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate. What skills you will learn: (This is best leveraged for internal job posting to best attract internal talents) Exposure to multiple boutique business functions and categories Growth in additional business and functional areas of the retail business Opportunity to collaborate and succeed as a team with colleagues and cross-functionally Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules
Requirements
- Minimum 7 years of related leadership experience
- Bachelor’s degree (preferred)
- Ability to lift 15 lbs.
- A flexible schedule with the ability to work late nights, weekends, and some holidays
- Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results
Responsibilities
- Set the vision in creating client development strategy for VIC, High Potential, and other top client segments
- Develop strategies aligned to boutique priorities to improve VOC in partnership with the boutique management team
- Ability to develop relationships at an extensive high level and represent the brand as a CHANEL ambassador that will inspire the boutique teams and engage clients and elite prospects
- Define and implement a successful clienteling strategy for the boutique. Targeting client segments and out-reach in partnership with boutique management and corporate office teams to implement these strategies
- Lead client and business development strategies by creating exceptional experiences for our clients in partnership with the boutique priorities, category managers and the Fashion Client Engagement & Development team
- Develop and implement high ROI event strategies for the boutique i.e., grass root in partnership with boutique management and the Events team
- Develop a strong high-end local clientele in a specific area. The ideal candidate should have an extensive network, strong existing industry relationships and already part of the communities that are important to the brand
- Identify and target high potential clients and create special experiences to increase retention. Partner with corporate teams to continue to elevate programs for top clients (e.g., gifting program, event tickets, etc.)
Benefits
- Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
