Associate Director Carrier Excellence Transformation

Carrier Corporation • Riviera Beach, FL

295d

About The Position

The Associate Director Carrier Excellence Transformation is responsible for supporting the implementation of Lean principles and practices within operational or administrative and support functions across the organization. This role focuses on enhancing cross-functional end-to-end process efficiency, reducing waste, and fostering a culture of continuous improvement and customer centricity in all direct or indirect areas across the Carrier organization. This role will assist in supporting impactful transformation initiatives (E2E projects, lighthouse projects), ensuring measurable and sustainable improvements to create simplicity and cross-functional productivity, while maximizing customer value. The Associate Director will also support the coordination of global Cx Teams to design & drive transformational projects. Together with the Director of Cx and the Carrier senior leadership team, the position will support identifying the most impactful initiatives based on the corporate strategy.

Requirements

• Bachelor's degree.
• 7+ years of experience in lean transformation practices, lean coaching, lean consultancy, or operational excellence roles.

Nice To Haves

• Bachelor's in Business Administration, Manufacturing Engineering, or Engineering.
• Deep expertise in Lean practices and methodologies with demonstrated track record of improvement projects.
• Transformative mindset and behavior: obsessed with change, persuasive.
• Exceptional coaching, mentoring, and facilitation skills.
• Strong analytical and problem-solving skills to identify and implement process improvements.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Support the Director in defining and executing a strategy for implementing Carrier Excellence in operative or administrative functions, aligned with organizational goals.
• Identify opportunities for process optimization and cultural transformation within cross-functional teams.
• Promote Lean thinking across all levels, encouraging a mindset of efficiency and continuous improvement.
• Support central and decentral Cx teams in project planning, design, and execution.
• Identify project opportunities for end-to-end projects together with the extract load transform business teams and functional leaders.
• Plan and design transformational projects.
• Develop and implement metrics to track the performance and impact of transformational projects or programs.
• Regularly evaluate processes and identify opportunities for incremental or breakthrough improvements.
• Document and share success stories and lessons learned to sustain momentum and drive engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Specialty Trade Contractors
• Education Level: Bachelor's degree