Associate Director, Care Management

Central Health•Austin, TX

About The Position

Overview JOB SUMMARY Reporting to the Director of Value-based Care, the Associate Director of Care Management is responsible for the oversight, direction, provision of care management support services provided to patients of CommUnityCare (CUC). The Associate Director of Care Management supports the operational and clinical functions of the Care Management department to advance high-quality, coordinated, and patient-centered care across the organization. This role works closely with the Director of Value-based Care and the Chief Population Health & Integration Officer to implement workflows, monitor program performance, and strengthen care delivery for high-risk, high-need populations. This role translates strategic priorities into standardized workflows, daily operations, and measurable performance outcomes that improve patient experience, clinical quality, and total cost of care. In addition, the Associate Director integrates core population health functions into operations by supporting risk stratification, care gap closure, transitions of care, chronic disease management, and proactive outreach to highrisk and rising-risk patients. The role ensures programs are data-driven, aligned with value-based performance goals, and responsive to the needs of vulnerable populations, while continuously improving workflows to enhance outcomes, patient experience, health equity, and cost-of-care performance. The Associate Director oversees daily operations of care management across all service lines, ensuring RN Care Managers, LVNs, Social Workers, and Care Coordinators deliver evidence-based whole-person care within regulatory requirements and alignment with value-based care outcomes.

Requirements

Associates Degree (higher degree accepted) in Nursing.
4 years of care management, population health management, SDOH experience
3 years of supervisory experience
Unrestricted State of Texas Registered Nurse License (upon hire)
Basic Life Support (BLS) obtained through approved American Heart Association (upon hire)

Nice To Haves

Masters OR Doctoral Degree in Nursing, MPH, MHA, or similar field

Responsibilities

Leads and directs department activities ensuring coordination and adherence to clinical protocols and regulatory standards.
Works collaboratively with Leadership to resolve challenges expeditiously, economically, professionally, and with minimum disruption to the organization.
Operationalizes population health strategy through workflows, team leadership, performance management, and frontline integration.
Serve as the lead for care management program interventions and responsible for creative approaches to the management of complex patient care within the organization and administration of CommUnityCare's population health management delivery system
Collaborates with clinical directors of population health to effectively address clinical priorities.
Works collaboratively with peers, clinical providers, collaborative care teams, nursing leaders and Practice Leaders supporting all health centers and administrative sites with population health interventions
Support staff development, troubleshooting operational barriers, and fostering collaboration across clinical, operational, and payer partners to reach outcome goals
Serves as a subject matter expert on interventions to positively impact health outcomes and patterns of social drivers of health.
Presents care management and SDOH initiatives data and functional interpretation to CUC leadership to guide care model and organizational strategy.
Provides oversight and tracking of established key outcome metrics across areas of responsibility including all aspects of daily care management and SDOH operations and is accountable for achieving established outcomes through effectively engaging interdisciplinary teams and external stakeholders.
Facilitates integrated work of data, quality and performance improvement, and clinical/nursing/operational leadership to improve health equity, quality outcomes, workforce wellbeing, patient experience, and resourcefulness.
Tracks and oversees quality team-based, care management and SDOH service delivery, inclusive of multidisciplinary care coordination.
Promotes and advises on care management team-based care practices and patient-centered medical home frameworks.
Cultivates effective community partnerships that advance population health via care management and SDOH strategic initiatives.
Serves as an effective participant of clinical leadership committees and meetings as delegated by leadership
Directs and ensures staff compliance with organizational policies and external regulatory agencies.
Provides oversight and input on: Staffing (skill mix, FTEs, onboarding), use of technologies, staff competencies to achieve performance and quality objectives and managing/coordinating other department activities
Ensures the adherence to care management and SDOH processes, ensuring timeliness, quality, and proper documentation including oversight of proper billing aspects as applicable.
Participates in Whole-system quality program and continuous improvement within their department through evaluating operational processes, monitoring performance through analyzing data, and implementing sustainable performance improvement activities.
Performs other duties as assigned.