Associate Director Care Coordination

Banner Health • Mesa, AZ

3d • Onsite

About The Position

Help change health care; help change the world. We want to change the lives of those in our care – and the people who choose to take on this challenge. If you’re ready to change lives, we want to hear from you. Join our dynamic healthcare team as an Associate Director of Case Management, where leadership meets compassionate patient care in a truly collaborative environment. We're seeking an experienced professional with a Master's in Social Work (with licensure) or RN License who brings case management expertise and a passion for leading others to excellence. You'll manage front-line case management staff and discharge planners, guide your team through complex discharges, optimize patient throughput and length of stay, and handle recruitment, scheduling, and staff development—all while utilizing familiar tools like Microsoft Outlook, Teams, Excel, and Cerner EHR. You'll work alongside two other Associate Directors in a true partnership model where responsibilities and staff are shared equally, fostering a supportive leadership team. What makes this opportunity special is our positive, One Team culture that values collaboration over competition, plus the flexibility that comes with a salaried position to help you maintain work-life balance. If you're ready to make a meaningful impact by empowering your team to deliver exceptional patient care while growing your leadership career, we'd love to hear from you!
LOCATION: Banner Desert Medical Center
SCHEDULE: Full Time 8:00am - 4:30pm May vary depending on staffing needs. Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and was recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 700 licensed beds, including over 100 dedicated to children and 76 dedicated to our NICU. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 33 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the da Vinci Surgical System. Becker’s Hospital Review named Banner Desert Medical Center as one of the top 50 busiest Emergency departments in the country. If you aim to deliver top-tier care to the most vulnerable patients, consider joining Banner Children's Hospital at Desert in Mesa, Arizona. Within our over 200 bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a 76-bed NICU, a 24-bed PICU, six pediatric ORs and a 22-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.
POSITION SUMMARY This position provides managerial and clinical support to patients and staff. Uses depth and breadth of clinical management knowledge to ensure the provision of high quality, safe, and cost-effective patient care. Demonstrates care coordination expertise and oversees the leadership of clinical, financial, and personnel management of the Care Coordination department. This position supervises employees and participates in selection, orientation, counseling, evaluation and staff scheduling. Maintains clinical, leadership and post-acute care services knowledge and competency to evaluate outcomes related to delivery of Care Coordination services.

Requirements

• RN: Requires a Bachelor’s of Science in Nursing or in a related field. Requires a current Registered Nurse (R.N.) license in state worked.
• Social Worker: Requires a Master’s degree in Social Work. Requires Licensed Master Social Worker (LMSW) (equivalent) or Licensed Clinical Social Worker (LCSW). An equivalent license applies to states that do not recognize an LMSW; therefore, the employee must possess a Master’s Degree and be a Licensed Social Worker.
• For assignments in an acute care setting, Basic Life Support (BLS) certification is also required.
• Required minimum of two years’ experience providing care in an acute patient setting.
• Must possess a strong knowledge and understanding of care coordination as normally demonstrated through two years of related acute care patient management experience.
• Demonstrates knowledge and skills of specialty area.
• Requires critical thinking, communication, influence, decision-making, analytical, and flexibility skills to make optimal decisions based on multiple variables and desired outcomes.
• Must have the ability to practice skills according to department and professional standards and quality requirements.

Nice To Haves

• CCM (Certified Case Mgr) or other advanced case management certification.
• Additional related education and/or experience preferred.

Responsibilities

• Oversees Care Coordination personnel as assigned. Provides and/or facilitates Care Coordination and/or other related activities and serves as a resource to other staff members. Promotes utilization management through interdisciplinary patient care and activation of the discharge plan per the care delivery model.
• Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training, and personnel evaluations. This position also participates in the development of Care Coordination goals and objectives in accordance with company standards. Ensures all goals and objectives are met timely and effectively. Hires, trains, conducts performance evaluations, and directs the workflow for the staff. This position is also accountable for participating in the development and implementation of department goals and objectives
• Serves as a resource and provides leadership assistance to achieve optimal clinical, operational, financial, and satisfaction outcomes.
• Supports and facilitates innovation and change management. Participates in the development, implementation and evaluation of the goals/objectives and process improvement activities within the department and organization. Analyzes data and healthcare trends to gain efficiencies and improve patient outcomes.
• Participates in the development of the department budget in conjunction with established goals and objectives. This position is accountable for meeting annual budgetary goals.
• Facilitates communication between members of the healthcare team to promote coordination of care with patients and families. Oversees facility patient satisfaction results specific to care activities and coaches and manages performance improvement activities to maintain positive patient satisfaction results.
• Assesses patient satisfaction in areas of responsibility; sets a high standard for staff and leadership to improve patient satisfaction as measured by survey scores.
• Responsible to ensure orientation with the expertise and knowledge base for child/adult protective services, public fiduciary/guardianship, and deeper understanding for the socioeconomic population for homeless, abuse, neglect, and placement/transitional care options creating the discharge plan.
• This position is facility/entity based, providing leadership within transitional care coordination to ensure quality outcomes and resource efficiency. Internal customers: All levels of nursing leadership and staff and other members of the integrated health care team, for the purpose of integrating services, improving patient care, ensuring effective communication systems and facilitating decision making in clinical practice and business-related issues. External customers: Patients and families regarding patient care issues; physicians regarding patient care and program development; agency vendors and contracted services; staff from other health care agencies/providers and community/professional organizations for the purpose of exchanging patient and program information and insurance payers; and the Joint Commission, state, federal and community agencies regarding compliance with laws and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director