Associate Director - CEx Solutions Sales

Verizon Communications • Irvine, CA

287d • $127,100 - $236,000

About The Position

When you join Verizon, you want more out of a career. A place to share your ideas freely — even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. Verizon's Connected Experiences practice helps our clients take full advantage of key Verizon assets that drive end-to-end technology solutions for our customers to transform their businesses and deliver better business outcomes. We are seeking a dynamic, results-driven enterprise sales executive leader focused on leading a team to sell our market-leading advisory and consulting services with advanced solutions that address complex challenges and drive optimal customer and employee experiences. This sales executive leader will focus on leading our customers through significant cloud transformations for our workplace modernization, voice security, and customer experience solutions. As a key senior sales leader of the Connected Experiences practice, you will be responsible for creating and managing the sales team to industry and segment programs and sales plays identifying, developing, and closing new business opportunities with enterprise clients. The focus will be to align our multi-tower solutions and advisory and consulting services to take customers on these transformational journeys. As the leader of this team, you will play a pivotal role in leading clients through the transformation of their voice security, communications, and customer experience operations by offering them innovative technology solutions that improve efficiency, enhance customer experiences, deliver end-to-end security, and drive growth. Additionally, you'll collaborate with account teams and Verizon's consulting services delivery teams to develop strategic plans and guide clients on their technology strategies and project execution. As part of the leadership team, the Sales Associate Director will focus on business growth, new logos acquisition, and driving new business strategy with sales plans for YOY bookings and revenue growth. Together, we will deliver innovative solutions that connect people across the globe, and you'll be a part of making that happen.

Requirements

• Bachelor's degree and 8 or more years of work experience selling consulting and complex services.
• Proven track record of success in enterprise sales, with experience in selling complex solutions to mid and large enterprises.
• Strong understanding of contact center technologies, including cloud platforms, AI, omnichannel solutions, and customer service software.
• Ability to effectively communicate and build relationships with senior-level executives.
• Exceptional consultative selling, negotiation, and closing skills.
• Experience in managing complex sales cycles and navigating large enterprise environments.
• Strong interpersonal and communication skills, with the ability to influence and lead conversations with clients.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Track record of exceeding sales revenue in emerging technology or emerging product areas.
• Successful sales management experience leading a multi-departmental team setup to meet specific customer requirements.
• Experience with solution selling to C-level Executives in the Fortune 500 and Global market.
• Strong business financial analysis skills; broad CEx industry knowledge.
• Previous experience working directly with senior executives.
• Ability to work under pressure of tight timelines; detail oriented.
• Excellent written and verbal communication skills, in addition to strong analytical skills.
• Ability to interact at the most senior levels internal and external to Verizon.
• Ability to communicate knowledge and expertise to provide insight and direction to the business.
• Presentation skills for executive-level management, public groups, etc.
• Self-motivated, resilient, winning mindset, can-do attitude to overcome obstacles and find resolution in sometimes difficult conditions.
• Ability to occasionally travel.

Nice To Haves

• Experience with designing or building contact center technologies such as AWS Connect, Genesys, Cisco, or similar platforms.
• Sold strategic enterprise solutions encompassing IP Telephony (SIP), VolP/PBX, IP Consulting, Voice Security, Professional Services, or Outsourcing in a commissioned-based environment.
• Bachelor's degree in Business, Information Technology, or a related field.

Responsibilities

• Developing and implementing a business plan, marketing strategy, and growth initiatives for assigned accounts across Verizon's Global Enterprise customers.
• Leading team to manage client relationships and drive new business acquisitions.
• Overseeing the funnel health and leading the team driving funnel growth, sales velocity, and greater funnel yield.
• Ensuring compliance with legal and regulatory requirements.
• Overseeing the recruitment and retention of top talent within the team with effective coaching and development plans.
• Ensuring the practice's culture and values are communicated and aligned to each seller's strategic business goals.
• Communicating clearly and persuasively with employees, other partnerships, and entities inside and outside of Verizon.
• Helping the team identify and target enterprise accounts, focusing on building relationships with key business decision-makers.
• Guiding the team to use a consultative sales approach to understand the customer's business objectives, challenges, and requirements.
• Assisting team in becoming subject matter experts on our advisory services, customer experience, contact center, voice security, and calling/collaboration solutions.
• Working closely with internal stakeholders to aid the team in developing customized sales strategies for each client.
• Inspecting and driving team to manage the full sales cycle, from lead generation to contract negotiation and closing.
• Staying current with industry trends, competitive landscape, and emerging AI and digital technologies.
• Establishing and nurturing long-term relationships with primary clients.
• Partnering with marketing, product, and account teams to support the development of go-to-market strategies.

Benefits

• Health and wellness benefits.
• Short term incentives.
• 401(k) Savings Plan.
• Stock incentive programs.
• Paid time off.
• Parental leave.
• Adoption assistance.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Telecommunications
• Education Level: Bachelor's degree