Associate Director, Business Technology (BT) Account Management - Commercial

Organon • Jersey City, NJ

1d • Hybrid

About The Position

The Associate Director, Business Technology Account Management - Commercial serves as a strategic partner to business stakeholders, translating their goals into impactful business technology solutions. This role acts as a trusted advisor, capability steward, and internal consulting partner, shaping how Sales Enablement, Veeva CRM/Vault, HCP engagement, Sales Performance, and Commercial Excellence capabilities evolve for the U.S. market. The ideal candidate is proactive, collaborative, and adept at building relationships across all levels of the organization. Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman. At Organon, we aspire to improve the lives of people globally by unleashing the promise of trusted brands across women’s health and other important therapeutic areas. We are committed to becoming the world’s leading women’s health company investing in innovations that support women’s wellbeing. Fueled by its leading contraceptives and fertility businesses, Organon will invest in innovations that support the distinct health care needs of women today. Organon will also focus on its important biosimilars business, focusing on oncology and inflammatory diseases, while also maximizing the value of its trusted dermatology, pain, respiratory and cardiovascular portfolio in countries around the world where there is still great need for these treatments.

Requirements

• Bachelor's degree with at least Seven years of relevant experience in BT, commercial business, or management, with a minimum of five years in BRM, Business partner role.
• Excellent communication, analytical, and project management skills.
• Knowledge of agile planning tools (e.g., JIRA, Confluence).
• Experience in pharmaceutical organizations with regulated, global operating models.
• Proven ability to design and optimize Commercial excellence processes (HCP engagement, call planning, territory/quota, compensation, activity capture).
• Experience translating strategy into capability roadmaps, future‑state processes, and technology requirements.
• Strong understanding of Salesforce and/or Veeva CRM/Vault, sales analytics, and Customer Engagement platforms.
• Experience partnering with IT, Sales and delivery teams to validate feasibility, integration patterns, and scalability.

Nice To Haves

• Master's degree preferred
• Consulting background strongly preferred—global consultancy or boutique firm focused on Commercial Strategy/Excellence, Digital, CRM/SFE, Omnichannel, or analytics in MedTech/Pharma.
• Hands‑on experience with Sales Enablement strategy, Veeva CRM/Vault migrations, or analytics modernization.
• Proven executive communication, structured problem‑solving, and stakeholder influence across regions (U.S., preferred).
• Demonstrated ability to operate as a right‑hand strategic partner to senior leadership.

Responsibilities

• Strategic Alignment: Work with business stakeholders to understand strategic goals and translate them into BT solutions, with a focus on field engagement and sales operations.
• Capability and Value Stream Mapping: Develop business capability models and value stream maps to ensure alignment with business objectives. Apply deep knowledge of field processes and CRM tools (Veeva, Salesforce).
• Requirements Gathering: Conduct detailed analysis to gather and document business requirements. Collaborate across field teams, sales, and marketing to achieve common objectives.
• Solution Design: Partner with BT and field teams to design solutions that meet business needs and align with overall BT strategy. Oversee integration of sales technologies and ensure seamless data flow between local and global systems.
• Process Improvement: Identify opportunities for process improvements in field sales and service workflows. Leverage AI, machine learning, and automation to (re)imagine and (re)invent processes.
• Project Management: Plan, execute, and oversee projects to ensure completion on time, within scope, and within budget. Includes hands-on leadership of field-focused technology implementations.
• Stakeholder Management: Manage relationships with key stakeholders, especially field sales leaders, to ensure successful project delivery and adoption.
• Documentation: Create and maintain documentation for business processes, requirements, solutions, and project plans, focusing on field engagement initiatives.
• Change Journey: Influence the change management journey by driving adoption and ensuring maximum value realization from BT solutions among field teams.

Benefits

• a retirement savings plan
• paid vacation and holiday time
• paid caregiver/parental and medical leave
• health benefits including medical, prescription drug, dental, and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees