Associate Director-Business Strategy
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About The Position
The Customer Success organization is at the epicenter of change on multiple fronts. Customer expectations around service and personalization are rising. AI tools and new ways of working are transforming roles and how all parts of the customer success org do their jobs to exceed customer expectations, and create value for customers and Verizon. As an Associate Director of Customer Success Strategy, the team you lead will be critical to developing a detailed, multi-year strategy and execution plans which reimagines how customer success shows up for customers across all channels, and efficiently and effectively exceeds their expectations leveraging the latest technologies, tools and optimized processes and ways of working. You will use your innovate thinking, problem solving skills, and strategy expertise to help transform CCS into an industry leading, brand defining organization of the future.
