Associate Director Business Performance & Customer Insights Strategy (BPCI) Americas

Amgen • Thousand Oaks, CA

300d • Hybrid

About The Position

At Amgen, our shared mission—to serve patients living with serious illnesses—drives all that we do. The Associate Director Business Performance & Customer Insights Strategy (BPCI) provides oversight and management for data and analytics across all channel customers to ensure Commercial Business Units (BUs), Finance, and Supply Chain have appropriate insights to accelerate data-driven decision making. The BPCI is responsible for supporting and leading continuous improvement and operational excellence efforts to build and improve scalable business processes. This role is key in facilitating multi-functional collaboration to align strategies and OTC activities based on deep knowledge of market trends and customer analytics.

Requirements

• Doctorate degree and 3 years of experience OR Master's degree and 7 years of experience OR Bachelor's degree and 9 years of experience OR Associate's degree and 12 years of experience OR High school diploma / GED and 14 years of experience.
• Minimum of 3 years experience directly managing people and/or leadership experience.

Nice To Haves

• BS/MS Degree with 8+ years of experience leading a large service-oriented operations organization.
• 5+ years of experience working with SAP Order to Cash processes.
• Minimum of 3+ years overseeing full lifecycle, end-to-end SAP Order to Cash implementations.
• At least 2 years' BPO industry experience working in a supervisory role.

Responsibilities

• Deliver actionable business insights to guide business decisions and strategies.
• Lead and manage a team responsible for analytics, insights, and order to cash activities.
• Assess Trade channel strategy effectiveness by analyzing metric data to drive performance and identify improvement opportunities.
• Collaborate with multiple key partners across various business units to define strategies and processes.
• Deliver informative analytics quantifying Trade channel strategy effectiveness to leadership.
• Monitor trade partner & specialty pharmacy programs and trends.
• Partner with BUs to develop, implement and track pivotal initiatives.
• Oversee the execution of the order-to-cash process.
• Provide Customer Relations Management (CRM) analytics and reporting.
• Develop and lead change management activities to drive implementation of critical initiatives.
• Build and grow a hard-working GCX-OTC blended workforce.

Benefits

• Comprehensive employee benefits package including health and welfare plans.
• Retirement and Savings Plan with generous company contributions.
• Group medical, dental and vision coverage.
• Life and disability insurance.
• Flexible spending accounts.
• Discretionary annual bonus program.
• Stock-based long-term incentives.
• Award-winning time-off plans.
• Flexible work models, including remote and hybrid work arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Chemical Manufacturing
• Education Level: Master's degree