Associate Director, ARM Field Training

Hybrid - Field, KY

Chemical Manufacturing

About the position

The ARM Trainer is responsible for leading the training and development of the Access and Reimbursement Managers (ARMs) within their designated region. This role focuses on ensuring that ARMs are equipped with the knowledge and skills necessary to provide consistent and compliant patient access and reimbursement support for the BMS prioritized, enterprise portfolio. The ARM Trainer will work closely with the PASS Training Department, ARM Lead, field team and ADROs to align training initiatives with organizational goals and strategies.

Responsibilities

• Conduct regional field training sessions to ensure ARMs are proficient in their roles and can effectively support patient access and reimbursement.
• Design, implement, and deliver comprehensive training programs for ARMs, focusing on patient access, reimbursement support, REMs program education, and specialty pharmacy education.
• Collaborate with US Market Access (MAx), Access Strategy, Marketing, Brand Marketing, PASS Program Management, Legal, Compliance, Field Sales, MAx Account Executive Team, and other key internal matrix team partners to ensure training content is current and relevant.
• Provide oversight and direction for regional training initiatives, ensuring alignment with enterprise-wide goals and compliance standards.
• Assess the effectiveness of training programs through feedback, performance metrics, and continuous improvement initiatives.
• Offer ongoing support and guidance to ARMs, addressing any training-related issues and providing additional resources as needed.
• Develop and implement innovative training methods and tools to enhance the learning experience and improve ARM performance.

Requirements

• Bachelor's degree in a relevant field; advanced degree preferred.
• Minimum of 5 years of experience in patient access support services, reimbursement management, or a related field.
• Proven experience in training and development, preferably within the healthcare or pharmaceutical industry.
• Strong ability to design and deliver effective training programs.
• Excellent communication and presentation skills.
• Ability to collaborate with cross-functional teams and manage complex expectations.
• Strong analytical skills and experience with data-driven decision-making.
• Demonstrated success in leading and coaching individuals to achieve high performance.