Associate Director, Advisor Operations

First Command Financial Services, Inc.•Fort Worth, TX

About The Position

The Associate Director, Advisor Operations works directly with the Advisor Operations department leadership to lead, execute, and support initiatives and activities that further First Command’s strategic objectives. Reporting to the Director, Field Support Operations and acting as a liaison to First Command Home Office lines of business, Advisors, District Advisors, and Divisional Leadership teams, this role will lead initiatives and duties specific to the needs of Advisor Operations and the field force.

Requirements

Bachelor’s degree in business, finance, or a closely related field.
5 years related experience
Strong servant leader with an enterprise mindset and the desire to collaborate, grow, learn, and upskill.
Critical thinker with the demonstrable ability to operate in both strategic and tactical capacities and lead the full cycle of initiatives from initiation through planning, communicating, execution, and follow-up, assessing lessons learned for continuous improvement.
Recognizes the business concerns and perspectives of the enterprise and various stakeholders, working cooperatively to produce innovative solutions and communicating effectively across different organizational levels.
Ability to communicate, coach, influence, and interact effectively with all levels of employees and leadership (written and verbal).
Self-motivated with the ability to manage multiple projects with minimal supervision, direction, and initiative to take on new tasks when needed.
Understand the industry, market, and product/service trends affecting the organization’s opportunities and competitiveness in recruiting and retaining both clients and Advisors.
Attention to detail and strong organizational skills required.
Proficiency with Salesforce strongly preferred.
Proficiency with Microsoft tools, including PowerBI and Copilot, strongly preferred.
Ability to quickly adapt to evolving technologies and business processes strongly preferred.
Familiarity with military branches, hierarchies, and pay and benefits structures strongly preferred.

Nice To Haves

Field experience preferred (experience as Advisor or field support staff at First Command or a similar financial services organization)
Sales experience in a performance-based environment preferred.
Series 7 & 66 (63 & 65 combination also acceptable) preferred.
Series 24 preferred
Texas Life & Health Agent preferred.

Responsibilities

Coordinate with Legal, Compliance, and relevant stakeholders to draft, review, and execute the approval and publishing of SOPs.
Serve as primary point of contact in the coordination, facilitation, and tracking of PCS-related office transitions for active-duty military spouse Advisors, including the periodic review and revision of supporting materials.
Provide Advisor Operations input to the Enterprise Portfolio Management function, ensuring requirements, risks, and dependencies are documented and incorporated into project plans, digital initiatives, and financial roadmaps.
Serve as an Advisor Operations liaison to Field Leadership and XTO to identify needs and requirements, inform product roadmaps, and implement change that increases effectiveness and profitability.
Coordinate with Advisors and Field Leadership to gather and synthesize feedback on digital and financial initiatives, translating input into requirements, impact assessments, and recommendations to inform roadmap prioritization.
Define, manage, and deliver critical milestones and metrics; provide metric analysis to Executive Leadership. Review and analyze Advisor Operations activities in support of field production to identify trends and assess ROI.
Serve as a primary point of contact for escalations from field leaders and home office departments and leadership, quickly identifying concerns and proposing solutions focused on opportunities for resolution, improvement, communications, and/or training.
Contribute to the execution of training and communication plans associated with programs or initiatives and work with Home Office leadership to track and assess ROI associated with approved programs.
Lead, coordinate, and manage field advisory councils and ambassador programs.
Plan, coordinate, and manage field-facing events including the All Field Call, Field Forum, etc.
Contribute subject matter expertise to communication efforts regarding field business impact, timing, messaging, and leadership awareness.
Lead, coordinate, and manage activities that promote Field Employee Advisor effectiveness in servicing clients, including coaching and tracking production metrics.