Associate Director, Adolescent Mental Health Guides

Flourish Health•Washington, DC

6d•$90,000 - $99,000•Remote

About The Position

Are you eager to work with underserved populations that do not traditionally have access to world-class care? Then you may have stumbled upon the right role for you! 1 in 25 adolescents and young adults will be diagnosed with serious mental illness. The majority of these families struggle to get care. Flourish (https://flourish.health/) is here to ensure that everybody gets the same access we have. About the Role We are looking for a full-time people manager for our Adolescent Mental Health Coaches. Our patients are teens and young adults living with serious mental illness, who are treated by a multi-disciplinary team of clinicians. You will be leading the team that builds the primary relationship with the patient. Your team provides support remotely by text-based messaging, care coordination, advocacy, and therapy skills reinforcement. Your team also provides support by conducting in person visits with patients. You have to be strong at clinical operations to help your team navigate this with good workflows—thereby ensuring that our beloved Adolescent Mental Health Coaches feel supported and protected from burnout.

Requirements

Professional with 8+ years of relevant experience
5+ years of management experience
3+ years of early stage (pre-seed, seed, series A) startup experience
Able to work two evenings per week

Responsibilities

People management: with 9-12 direct reports, conduct training and coaching sessions to ensure high standards of care and compliance. Conduct 1:1 and group supervision to address challenges & promote reflective practice to improve performance, maintaining a consistent feedback loop.
Clinical Supervision: supervise patient coaching provided to 300+ adolescent patients by your team. Ensure adherence to ethical standards & best practices. Help develop and implement frameworks for coaches to assess risk, respond to crisis, and escalate situations appropriately. Hold people accountable to high company standards.
Cross-Functional Collaboration: collaborate with the team leads for the parenting coaches, therapists and child psychiatrists to deliver a strong integrated team intervention.
Change Management: as a growing clinic our workflows can change frequently. Your role requires strong change agility and the ability to lead your team effectively through change by building trust, sharing the “why”, and building habits that help them adapt to change”
Quality Assurance and Compliance: evaluate the effectiveness of interventions & implement changes. Address performance gaps quickly & develop actions plans to support individual members of your team.
Crisis Management and Support: provide immediate support during emergencies, offering clear direction to guides to manage patient and patient family crises. Provide clear guidelines for crisis support & update consistently.