Associate Director, Admissions Operations/Slate Administrator

University of Pennsylvania

119d • $66,000 - $70,000

About The Position

The Associate Director of Admissions Operations / Slate Administrator is responsible for managing and optimizing the Slate CRM system to ensure its effective performance and alignment with institutional goals. This role oversees system configuration, data management, and process automation to enhance the efficiency and effectiveness of recruitment, admissions processing, and financial aid reporting, while ensuring data integrity across all functions. Key responsibilities include managing application processing, handling data imports and exports, and overseeing integrations using the ADIT tool with Banner and other Penn-approved data platforms. The Associate Director collaborates closely with the admissions team, financial aid, student information services, degree programs, and staff across the school to support and enhance Slate functionality, develop new solutions, and promote best practices in the system usage. This role also provides technical support and data-related training to faculty and staff, and is responsible for building queries, generating reports and dashboards, and maintaining high standards of data integrity.

Requirements

• A Bachelor’s degree with 3–5 years of experience in admissions operations, enrollment management, or higher education recruitment is required.
• Master’s degree is preferred.
• 2–3 years of experience with CRM systems, particularly Slate by Technolutions, including configuration, testing, documentation, and support.
• Demonstrated experience collaborating across departments and managing data integration between CRM systems and student information systems (e.g., Banner).

Responsibilities

• Oversee the technical and operational infrastructure of the admissions process, ensuring seamless functionality of Slate CRM to support recruitment, application processing, and enrollment goals.
• Design and maintain automated workflows for application review, decision release, and data synchronization with institutional systems like Banner.
• Manage day-to-day operations, including communication campaigns, event management, form development, data uploads, and routine system maintenance.
• Establish protocols to uphold data quality and integrity.
• Optimize Slate’s configuration to align with evolving admissions strategies.
• Troubleshoot technical issues and implement automation to enhance efficiency.
• Serve as the primary steward of Slate’s architecture, driving accuracy through regular data clean-up and consolidation of duplicate records.
• Collaborate with IT and cross-departmental teams to manage system integrations, user permissions, and updates.
• Develop and render official admissions reports while generating real-time dashboards to track recruitment progress, yield rates, summer melt, and enrollment metrics.
• Create custom queries, data visualizations, and presentations to inform strategic decisions.
• Design and deliver comprehensive training programs for admissions staff and cross-departmental users.
• Oversee the accurate and timely processing of applications for the school’s six degree programs.
• Assist with online and on-campus recruitment events as needed.
• Coordinate and align CRM usage and workflows across Admissions, Financial Aid, IT, and Registrar functions.

Benefits

• Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits.
• Tuition assistance for employees, their spouses, and dependent children.
• Generous retirement plans including Basic, Matching, and Supplemental retirement plans.
• Substantial time away from work for personal needs.
• Long-term care insurance for faculty and staff.
• Wellness and work-life resources.
• Professional and personal development resources.
• Access to University resources and cultural activities.
• Discounts and special services for faculty and staff.
• Flexible work options.
• Forgivable loan for eligible employees interested in buying a home in West Philadelphia.
• Adoption assistance for qualified expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees