Associate Director, Account Management
About The Position
The Associate Director of Account Management plays a critical leadership role at the center of Hearst’s client partnerships—guiding high-impact campaigns from idea to execution while developing and empowering a team of Account Managers. This role blends strategic thinking, operational excellence, and people leadership to ensure we deliver exceptional client experiences and drive meaningful revenue growth. About Hearst Magazines (Why Us?) Hearst Magazines’ portfolio of more than 30 iconic brands in the U.S.—including Cosmopolitan, ELLE, Esquire, Good Housekeeping, Harper’s BAZAAR, and Popular Mechanics — inspires, entertains, and builds new and bold experiences for an engaged and growing audience across digital, video, social and print, reaching nearly 130 million readers and site visitors each month. With sophisticated content creation, cutting-edge technology, and industry-leading data capabilities, we make media and products that move people across all platforms. We are a global media company that publishes nearly 200 magazine editions and 175 websites around the world—and together, we are shaping what’s next.
Requirements
- Proven experience in media, sales planning, or strategy with success managing complex, high-value advertiser programs
- Demonstrated people leadership experience, including coaching, performance management, and team development
- Strong ability to prioritize and manage multiple projects in a fast-paced, deadline-driven environment
- Exceptional organizational skills, attention to detail, and problem-solving abilities
- Excellent written and verbal communication skills, with confidence engaging senior stakeholders, clients, and agencies
- Strong relationship-building skills, with a track record of driving client satisfaction and repeat business
- Collaborative mindset with the ability to work effectively across Sales, Marketing, Research, Product, and Operations teams
- Familiarity with advertising platforms and tools such as Google Analytics, Google Ad Manager, and Salesforce
- Hybrid work requirement: This role is based in New York City and requires working in the office four days per week
Responsibilities
- Lead, mentor, and develop a team of Account Managers, aligning talent and workloads to best support client goals and business priorities
- Partner closely with Sales and Operations leadership to manage the sales pipeline, RFP responses, campaign execution, and billing coordination
- Serve as the primary escalation point for complex client or campaign issues, proactively removing obstacles to ensure flawless delivery
- Establish and maintain operational rigor across the Account Management function, using reporting and performance metrics to drive consistency and success
- Collaborate cross-functionally with Sales, Marketing, Research, Product, Yield, and Operations teams to improve processes, evolve offerings, and maximize revenue opportunities
- Oversee campaign execution from order booking through launch, optimization, delivery, and wrap reporting—ensuring alignment across media plans, IOs, and systems
- Analyze post-campaign performance to identify insights, upsell opportunities, and renewal recommendations
- Maintain deep expertise across Hearst brands, ad products, platforms, and internal workflows while contributing to strategic initiatives that move the business forward
Benefits
- Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.
- Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.
- Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.
- Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.
- Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.
- Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
