Associate Director, Account Management, Enterprise

Airwallex•San Francisco, CA

10d

About The Position

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. The Enterprise Business team at Airwallex is a high-performing and collaborative group of innovators, focused on transforming the way large global businesses operate. We're passionate about delivering cutting-edge payments and financial solutions that streamline operations and drive growth for our enterprise clients. As a team, we value strategic thinking, prioritizing our customers, and a deep understanding of the unique challenges faced by multinational organizations. The Associate Director, Account Management, Enterprise role is a key sales role at Airwallex as we continue to rapidly grow in North America. This role will work with our platform team on our most exciting clients through the API implementation, go-live and post-go-live phases. You will work cross functionally, engaging with many teams across the Airwallex family including sales, product, engineering, marketing, finance and strategy. Furthermore, you are a technology-minded, Fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve complex problems. This will allow you to work with customers to understand their needs and how Airwallex can further add value to their business. This role is based in San Francisco or New York City.

Requirements

At least 8 years of experience managing complex technology sales to or account management of enterprise accounts
Your experience in account management has included work with API’s
You can speak to anyone – you should have exceptional communication skills and be comfortable conversing with people of all backgrounds and domains
You are success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets

Nice To Haves

Your sales experience is in payments or fintech
You have meaningful, collaborative relationships with all people that you work with, both internally and externally
You are a problem solver – you look for creative solutions and understand new products and ask the right questions before figuring out a solution. You can easily simplify complexity for others
You want to build something great – you should be resilient, driven, creative, patient (and demanding!), adaptable and work well under pressure.

Responsibilities

Take a consultative approach with customers to ensure solutions provided suit their unique business needs
Build relationships with internal stakeholder to manage and optimize customer engagement and platform usage
Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
Project manage complex customer projects across a number of technical and non-technical domains
Be proactive in identifying and solving client challenges
Serve as the customer advocate while capturing feedback and reporting requests to Product Management and Development
Achieve and exceed sales target volumes and revenues, while keeping the customer's needs top of mind
Report weekly and monthly performance against KPIs, metrics and targets
Ensure the best customer experience and on-boarding process for new customer
Work closely with customer and technical support teams to develop best practices around client engagement