Associate -Digital Product Management

American Express • New York, NY

174d • $60,000 - $110,000

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Our organization: Global Merchant & Network Services primarily focuses on the businesses that accept our cards. We bring together the businesses that manage and evolve the company's relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company s payment network and manages bank partnerships globally. Network & Acquirer Solutions (NAS) drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than ~$1.7 trillion in transaction volume globally each year. The Global Network team is a critical part of the NAS organization. Our remit spans the maintenance of existing functionality, the development of new products and services, operating the Network and managing the end-to-end partner lifecycle. Our solutions deliver value to American Express Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express issuers, acquirers and merchants.

Requirements

• Experience with Agile Methodologies.
• Strong communication skills.
• Management skills.
• Feature prioritization experience.
• Market analysis skills.
• Product development experience.
• Product road mapping experience.

Responsibilities

• Support the product vision, strategy, and roadmap for our Global Transit Tap & Go product.
• Assist in identifying new Transit verticals for Amex to enable (e.g., Connected-Car - Parking, tolls, Electrical Vehicle charging).
• Assist in the research of regulatory developments and provide preliminary input on analysis of potential implications to existing Products.
• Support in the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies.
• Support in the creation and maintenance of the product backlog, prioritizing features and establishing timelines for product releases.
• Partner closely with analytics team to provide input and prioritize analytics requests.
• Collaborate with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.
• Assist in the identification of technical gaps and collaborate with broader teams to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes.
• Maintain core critical metrics.
• Understand competitive and internal positioning for the product through internal and external market research.
• Use analytical abilities and strategic perspective to identify trends & recommend solutions that will help improve the user experience.
• Stay informed about regulatory requirements and ensure that our products comply with applicable laws and regulations, whilst maintaining a pulse on industry trends to shape the direction of product features and capabilities.

Benefits

• Competitive base salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities