Associate-Digital Portfolio Management
About The Position
Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. The GMNS Capability Delivery team within GMNS Product is responsible for modernizing and delivering core capabilities to ensure we can meet the unique needs of our Merchants, Acquirers, Proprietary Issuers and Bank Partners, and enable a wider variety of payments across the American Express Payment Network. About the role: The Associate, Digital Portfolio Management role is part of the GMNS Capability Delivery Program Management Office (PMO). This team drives program governance across GMNS’ portfolio of Enterprise Critical Multi-year Initiatives, Enterprise Top Programs, and Strategic Technology Priorities. The Associate, Digital Portfolio Management, will be responsible for tracking program-wide action-items, issues, and risks as well as coordinating across workstreams to manage key performance indicators (KPIs) and create comprehensive program-level status reporting.
Requirements
- Bachelor’s degree in Data Science, Computer Science, or similar field
- SAFe / Agile delivery experience preferred
- High-level of flexibility with the ability to absorb new information and adapt to change quickly
- Proficiency with Agile delivery and data analysis applications
- Excellent organizational and planning skills
- Strong analytical, statistical, and problem-solving skills
- Ability to independently recognize trends and provide relevant solutions
- Excellent communication, facilitation, and presentation skills
- Comfortable working in an ambiguous and fluid environment with competing priorities and needs
- Motivated self-starter - ability to handle multiple assignments independently with minimal supervision
Responsibilities
- Assists the team in developing portfolio management strategic plans.
- Supports research to understand competitive and internal positioning.
- Conducts research on Agile delivery quality, data trends, and risk management to help provide input on potential program delivery opportunities.
- Assists in analyzing the product portfolio.
- Gives information, data and/or metrics to evaluate recommendations for delivery-focused priorities.
- Tracks the risk / issue management process at the program-level, including informing the change review boards of major risks / issues for review and discussion
- Produces reports on workstream and program status, progress, and impact with the goal of documenting best practices to improve the performance and operations of the program
- Works collaboratively with Product Delivery & Integration to identify missing, inaccurate, or otherwise problematic data and contribute to quality assurance oversight problem-solving and procedures to monitor and track the timeliness, accuracy, and usefulness of data
- Monitor delivery workstreams, in coordination with Product Delivery & Integration, to document and report non-compliance to policies, processes, and standards, and assist in their resolution.
- Collect and analyze KPIs and metrics and integrate the analysis into meaningful reporting snapshots that improve the overall operations of program processes.
- Influence, lead and communicate to various levels across a broad range of customers and constituents.
- Demonstrate a willingness to continually learn and continuously implement frameworks and process improvements within a dynamic and highly matrixed environment
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
