Associate Design Consultant

Ethan Allen Global Inc • Grand Rapids, MI

80d • $20 - $24

About The Position

Ethan Allen is a leading interior design destination combining state-of-the-art technology with personal service. The Associate Design Consultant role is intended to be an entry level role that should transition to a Design Consultant role within 6 months of hire. During this training period, the Associate Design Consultant will work closely with Design Consultant(s) to develop both selling and interior design skills. The focus of the role will be to learn the technology utilized by Design Consultants and the products offered by Ethan Allen, while providing ongoing assistance as required to support sales activity within the Design Center. Upon conclusion of the training period, Retail management will determine whether the Associate Design Consultant will be promoted into the Design Consultant role, require a short extension of the training period, or be terminated due to inability to achieve the desired performance levels.

Requirements

• Bachelor’s degree or equivalent in Interior Design or related field from an accredited institution.
• Previous internship or experience with a professional design firm or design-retail organization.
• Minimum two (2) years’ experience in retail sales preferred.
• Strong sales & organizational skills.
• Ability to work with others.
• Positive attitude, stylish professional appearance, and high energy with a desire to learn the business.
• Valid driver’s license or alternate means of transportation.

Responsibilities

• Professionally greet customers to establish rapport and offer assistance including limited design-related consultation and sales transactions.
• Assist Design Consultants with project development, including attending home calls, preparing space plans, product selection, preparing quotes, creating sketches and renderings.
• Educate customers about the complimentary design service Ethan Allen provides.
• Stay current on design and color trends to create fashionable design solutions.
• Introduce qualified prospects to Design Consultants via in-person introduction or scheduling in-studio appointments.
• Enter orders and quotes utilizing the retail point of sale system.
• Communicate with clients regarding appointments and order status via telephone & email.
• Participate in all corporate sponsored marketing and training programs.
• Educate customers on all the Ethan Allen sponsored finance options available to them.
• Operate the information desk including answering phones and providing customer service.
• Provide support to visual merchandiser in replenishing stock to the floor and receiving inventory.
• Assist in daily maintenance of floor displays.
• Assist Design Consultants with clerical needs and maintain up-to-date files.
• Provide exceptional service to customers, keeping them informed of their order status.
• Update master and design center price pages and product books.
• Order memo fabric swatches for design consultant’s clients.
• Perform other duties as required.
• Ensure all cash transactions are reconciled and accurately recorded.
• Follow-up on clerical orders and delayed orders as necessary.
• Manage incoming communication from customers and resolve inquiries.

Benefits

• 401(k) plan (with Employer contributions)
• Multiple Medical Plans with Prescription Drug Coverage
• Health Savings Account (including Employer contributions)
• Dental Plan
• Vision Plan
• Basic Group Term Life & Accidental Death & Dismemberment
• Supplemental Group Term Life & AD&D Insurance
• Dependent Group Term Life Insurance
• Short and Long-Term Disability
• Business Travel Accident Life Insurance
• Flexible Spending Accounts – Health Care & Dependent Care
• Commuter Saving Plans – Public Transit & Parking
• Voluntary Whole Life Insurance
• Voluntary Critical Care Insurance
• Voluntary Accident Insurance
• Employee Assistance Program

What This Job Offers

• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees