Rockwell Automation-posted about 14 hours ago
Full-time • Entry Level
Remote • Columbus, MI
5,001-10,000 employees

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Our Plex team is looking to add an Associate Delivery Consultant to support domestic and international customers. As a manufacturing expert, your mission is to ensure customers successfully implement the Plex Smart Manufacturing Platform and develop the customer team into self-sufficient Plex experts. You will use your experience in ERP, MES, Materials Management, Supply Chain, Accounting or Quality to provide consulting leadership to customers within the manufacturing industry. You will report to the Manager, Professional Service - Plex. For the right candidate, this position could be worked remotely from any location in the United States.

  • Provide multi-faceted services for customers including: new implementation; solution optimization design and implementation; packaged services; product and services expansion projects
  • Engage in customer kick-off meetings: review project expectations, deliverables, and training timelines
  • Build formal and informal relationships with customers and internal team members
  • Monitor and deliver to a mutually agreed project plan and implementation timeline
  • Gather and create accurate requirements for software configuration designed to meet the true business needs of the customer
  • Gather information, research and manage customer support requests from creation to completion
  • Communicate appropriate options for resolution and status in a timely manner
  • Collaborate with Support Services to resolve customer support requests
  • Manage timelines and deliverables with internal departments and customers
  • Conduct workshops
  • Implement and test software configurations
  • Travel to customer sites as required
  • Provide on-site support at go-live events
  • Utilize and enhance our Delivery Practice, PMO and the Plex Knowledge Management System
  • Bachelor's Degree
  • Ability to travel up to 75% of the time
  • Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • 2+ years of consulting experience in manufacturing.
  • 2+ years of SQL experience.
  • Prior software implementation experience in a manufacturing environment.
  • Experience testing and validating software configurations both internally and with clients.
  • Experience configuring software to meet customer requirements.
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
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