Associate, Data & Technology

Morgan Stanley • New York, NY

1d • Remote

About The Position

Morgan Stanley Services Group, Inc. is seeking an Associate, Data & Technology in New York, NY to t riage and resolve tickets for supported systems and applications. Provide troubleshooting expertise for all aspects of custom-built and vendor-built applications. Develop and maintain knowledge base articles. Follow established procedures for managing business risk when updating production systems. Create and update process automation. Participate in strategic projects that enhance or upgrade Firm systems or employee experience – including releasing internally developed items to Production. Work as part of a team to provide complete 24/7 support to the production environment including participating in an on-call rotation. Enhance the monitoring and oversite of applications to ensure proactive alerting. Telecommuting permitted from anywhere in the U.S.

Requirements

• Requires a Bachelor’s in Electronic Engineering, Computer Engineering, or a related field
• Requires five (5) years of experience in the position offered or five (5) years as an Application Support, Application Manager, Front Office Application Support, or a related occupation
• Requires five (5) years of experience with the following skills: Troubleshooting third party data providers including Markit and Bloomberg
• Requires five (5) years of experience with the following skills: Writing and interpreting queries in SQL
• Requires five (5) years of experience with the following skills: Supporting a 24/7 technical environment
• Requires five (5) years of experience with the following skills: Implementing DevOps practices including Octopus, JIRA, or Confluence
• Requires five (5) years of experience with the following skills: Scripting, automation, and continuous improvement practices
• Requires five (5) years of experience with the following skills: Supporting a Windows based environment including basic server administration
• Requires five (5) years of experience with the following skills: Using Cloud platforms including AWS and Azure
• Requires five (5) years of experience with the following skills: Working with Linux or UNIX based platforms
• Requires five (5) years of experience with the following skills: Supporting multiple asset classes.

Responsibilities

• Triage and resolve tickets for supported systems and applications.
• Provide troubleshooting expertise for all aspects of custom-built and vendor-built applications.
• Develop and maintain knowledge base articles.
• Follow established procedures for managing business risk when updating production systems.
• Create and update process automation.
• Participate in strategic projects that enhance or upgrade Firm systems or employee experience – including releasing internally developed items to Production.
• Work as part of a team to provide complete 24/7 support to the production environment including participating in an on-call rotation.
• Enhance the monitoring and oversite of applications to ensure proactive alerting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees