Associate Data Analyst
About The Position
As part of Disney's Enterprise Technology organization, this role focuses on strengthening service reliability and operational visibility across critical technology platforms. You will collaborate with operations, engineering, and development teams to design and implement monitoring strategies, real time dashboards, and self-service analytics that safeguard service health and availability. Key responsibilities include building operational intelligence dashboards, creating visualizations to detect anomalies, and developing predictive analytics that improve incident response and reduce mean time to restore (MTTR). You will partner with Operations teams to capture requirements, shape decision making, and deliver reporting that protects business critical service level agreements. By leveraging advanced analytics such as anomaly detection, adaptive thresholds, and predictive health scoring, you'll enable proactive issue prevention while driving automation, root cause analysis, and ITSM integrations. This role is central to advancing Disney's overall IT Service Delivery, ensuring reliable, data driven operations that support the enterprise at scale.
Requirements
- Foundational skills in data analysis and scripting, with the ability to use Python (or similar languages) for data manipulation, automation, and reporting
- Hands-on experience building dashboards and reports in Microsoft Power BI
- Familiarity with SQL and cloud-based data platforms such as Snowflake to extract, clean, and join datasets
- Experience with data visualization concepts and ability to create clear, simple dashboards to communicate insights
- Strong analytical and problem-solving skills, with the ability to dig into data and identify patterns, anomalies, and trends
- Bachelor's degree in Mathematics, Statistics, Data Science or comparable field of study, and/or equivalent work experience
Nice To Haves
- Familiarity with advanced analytics techniques such as statistical modeling, data mining, or machine learning applied to operational or support datasets
- Experience working with large-scale, high-dimensional data to drive operational improvements
- Knowledge of IT service delivery environments (e.g., service desk, onboarding, field support) and ability to translate operational needs into data insights
- Experience with reporting in platforms such as ServiceNow or Jira Service Desk is highly valuable.
- At least 1 year of experience in business analytics, data science, business intelligence, or a related role
Responsibilities
- Building operational intelligence dashboards
- Creating visualizations to detect anomalies
- Developing predictive analytics that improve incident response and reduce mean time to restore (MTTR)
- Partnering with Operations teams to capture requirements
- Shaping decision making
- Delivering reporting that protects business critical service level agreements
- Enabling proactive issue prevention while driving automation, root cause analysis, and ITSM integrations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
