Associate Customer Support Technician - EZLynx
About The Position
Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible. We’re searching for an Associate Customer Support Technician to join our outstanding EZLynx Support team in a Hybrid work setting in the greater Dallas/Fort-Worth area (office located in Lewisville). To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
Requirements
- 1+ year of customer service experience
- Strong written and verbal communication skills; strong telephone skills
- Experience working with technology and Microsoft applications
Nice To Haves
- Experience in a real-time customer support center, preferably in a B2B environment, with a strong passion for problem-solving and delivering high levels of customer care.
- Comfortable interacting with and learning various technology applications, including software, network infrastructure, hardware, and operating systems (gained through work or education), and experienced with case management systems such as Salesforce, Freshdesk, Talkdesk, or Jira.
- Skilled in planning and managing technical projects with attention to deadlines, with added familiarity with the insurance industry a plus.
Responsibilities
- Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications
- Triage and troubleshoot problems with customers to understand and document the nature of such problems
- Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
- Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary
- A strong, stable, high-quality wired internet connection is required for this role
Benefits
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
