Associate Customer Support Specialist

Boeing•Seattle, WA

7d•$66,000 - $93,000

About The Position

Associate Customer Support Specialist Company: The Boeing Company The Boeing Company has a long tradition of aerospace leadership and innovation, and Boeing Global Services (BGS) continues this tradition today by delivering unparalleled aftermarket support and services for customers worldwide. Boeing Global Services (BGS), Distribution Business, is looking for an Associate Customer Support Specialist to join our team in Dallas, TX or Seattle, WA. Position Responsibilities: Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies. Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media. Responsible for customer account health and providing world class customer support. Collaborates with customers to determine specific needs and recommend potential solutions and involves internal partners as needed. Develops, prepares and delivers presentations to customers and internal organizations. Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts. Use multiple Boeing systems in a fast-paced environment. Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation. Responds to customer inquiries and facilitates delivery problem resolution. Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders. Coordinates collection and processing and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services. Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems. Monitors and shares key performance metrics with customers and internal partners Interfaces with customers and internal Boeing resources.

Requirements

1+ years of experience with supply chain process
Experience developing presentations for and presenting to executive leadership
Experience in problem-solving with excellent communication skills
Ability to work and collaborate cross functionally across multiple organizations
Ability for minimal travel domestically
This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Nice To Haves

Experience in the Aerospace industry
SAP knowledge
Engineering / Technical experience
Account management, customer support experience

Responsibilities

Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
Responsible for customer account health and providing world class customer support.
Collaborates with customers to determine specific needs and recommend potential solutions and involves internal partners as needed.
Develops, prepares and delivers presentations to customers and internal organizations.
Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
Use multiple Boeing systems in a fast-paced environment.
Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
Responds to customer inquiries and facilitates delivery problem resolution.
Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
Coordinates collection and processing and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
Monitors and shares key performance metrics with customers and internal partners Interfaces with customers and internal Boeing resources.