Associate Customer Support Representative
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About The Position
At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today's digital world. With hundreds of clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions, ranging from small community financial institutions to new, innovative direct banks. The Associate Customer Support Representative, is directly responsible for the support of end users for financial institutions utilizing the Apiture software that take advantage of our products. The Rep will be made aware of issues through calls and will be responsible for diagnosing production level issues, spotting trends and working with internal staff and vendors to get resolution for the customer. The Rep will also help to serve as a mouthpiece for users and customers, aiding the Product team in determining how best the system can be made more user-friendly.
