Associate Customer Support Analyst, New Grad
About The Position
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our software applications. In this role, you will use your communication skills to effectively explain solutions to our customers (who are teachers, students, parents, and school administrators). You will also work closely with our account management, engineering, and product design teams on continued initiatives to develop and improve our products and services. This is a full-time entry-level Associate Customer Support Analyst position in our San Mateo, CA office to help support our growing number of customers. We encourage new college graduates to apply including the class of 2026.
Requirements
- BA/BS degree required
- Strong written and oral communication skills
- Exceptional critical thinking, research, and problem-solving skills
- Ability to prioritize tasks and work efficiently
- Energetic, positive person who works well independently and with a team
- Detail-oriented and exceptionally organized
- Quick learner who demonstrates initiative
- Passion for improving education through technology!
Nice To Haves
- Some experience in a customer facing role in a corporate setting is preferred
- Teaching/tutoring experience is a plus
Responsibilities
- Develop and maintain a high level of product expertise
- Use your product expertise to identify customer needs and help customers with best practice use of IXL’s software
- Offer ongoing support to customers via chat, phone, and email to ensure their success with our products
- Troubleshoot issues and provide expert solutions and workarounds
- Analyze and replicate software issues to assist in the creation of bug reports
- Create and maintain product documentation for internal teams and customers
- Gather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholders
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
