Associate, Customer Success

Orbital • New York, NY

3d • $95,750 - $119,688

About The Position

Orbital is building its first Customer Success presence in the US — and alongside our founding Senior CSM, we’re hiring an Associate, Customer Success to help deliver world-class outcomes for some of the most prestigious law firms in America.
This role is designed as an accelerated pathway into Customer Success within a high-growth AI company.
This is a rare opportunity for someone who:
Has 1–2 years in Customer Success or
Has experience working within a law firm (e.g., solicitor training contract, associate, real estate legal experience)
Or has exposure to legal tech and wants to move into SaaS
You will not immediately own a portfolio independently.
Instead, you’ll:
Partner with a Senior CSM across high-profile accounts
Own customer support channels
Build deep product expertise
Travel to client offices
Develop legal-tech fluency and SaaS commercial acumen simultaneously
This is a high-learning, high-exposure role with a clear path to becoming a future portfolio-owner.

Requirements

• One of the following backgrounds:
• 1–2 years in Customer Success, Account Management, or Support in SaaS.
• Experience working in a commercial real estate law firm.
• Experience as a trainee solicitor or associate in a prestigious legal environment.
• Exposure to legal tech products.
• Strong written and verbal communication.
• Intellectual curiosity about AI and technology.
• High ownership mentality.
• Comfort interacting with senior legal stakeholders.
• Ambition to grow into an end-to-end portfolio owning role.

Responsibilities

• Manage inbound support channels and ensure timely, high-quality resolution.
• Build deep product literacy and become a trusted product expert internally.
• Identify recurring themes and share structured feedback with Product and Engineering.
• Assist with onboarding, training sessions, and rollout initiatives.
• Prepare materials and coordinate customer enablement efforts.
• Join in-person client visits and implementation sessions.
• Learn how enterprise SaaS renewals and expansions are run.
• Observe and participate in executive-level conversations.
• Develop the communication skills and customer instincts required to progress into full account ownership.

Benefits

• Base salary of $95,750 with commission and OTE of $119,688.
• 401(k) Plan: Match 100% of contribution up to 4% of salary.
• Paid Time Off (PTO): 20-days per year.
• Sick Time off: 40 hours
• Health Insurance: Competitive medical, dental, and vision plan.
• Professional Development: $1,200 stipend per year
• Commuter Benefits: Allocate pre-tax earnings to cover eligible commuting expenses.
• In-Office Perks: Late night office dinner and weekly team meals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed