CreatorIQ-posted 3 months ago
Full-time • Entry Level
Remote • New York, NY
251-500 employees
Publishing Industries

As an Associate Customer Success Partner at CreatorIQ, you will serve as the strategic advisor to a portfolio of high-value customers, helping them unlock business outcomes through influencer marketing. You'll align CreatorIQ's platform capabilities with your customers' evolving goals, driving long-term program success, executive engagement, and value realization. You'll lead with insight-not activity-building trust-based, multi-threaded relationships with key stakeholders and translating customer objectives into actionable strategies. Your work will be measured by customer health, gross retention, and program maturity, as you guide customers across a value-driven, outcomes-focused journey.

  • Serve as the primary strategic partner for your customers, owning value realization, long-term planning, and program engagement.
  • Align customer goals to platform capabilities-demonstrating how CreatorIQ accelerates measurable impact across the marketing funnel.
  • Build deep, multi-threaded stakeholder relationships, including executive sponsors, through regular communication and periodic in-person meetings.
  • Lead strategic business reviews, maturity assessments, and growth planning sessions that connect program development to broader marketing objectives.
  • Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution.
  • Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth.
  • Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience.
  • Act as the internal advocate for your customers-translating feedback and market trends to improve product, support, and the overall customer journey.
  • Maintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management.
  • 1+ years in a strategic, customer-facing role (CSM, Strategy, Consulting, or Client Services), supporting marketing or influencer initiatives.
  • Skilled at leading executive conversations, connecting business outcomes to platform value.
  • Comfortable navigating complex organizations and building relationships from day-to-day users to C-suite stakeholders.
  • Experienced in translating data into compelling narratives, insights, and strategies.
  • Highly organized, self-directed, and capable of managing a dynamic book of business with a proactive mindset.
  • Adept at leading structured, high-impact engagements like business reviews, level set maturity mapping, and strategic planning.
  • Curious, collaborative, and growth-minded-eager to evolve with a fast-paced, scaling organization.
  • Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.
  • Passionate about influencer marketing, creator content, and the future of digital media.
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