Associate Customer Success Manager

Smithfield Foods•Suffolk, VA

About The Position

If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We’re looking for motivated people who want to join our team and grow lasting and meaningful careers with us. Apply Now! THE VALUE YOU'LL BRING: Are you passionate about leading a team, coaching, and developing talent within Supply Chain? If so, the Associate Customer Success Manager role at Smithfield Foods could be the perfect opportunity for you! As an Associate Manager, you’ll lead a team of Customer Success team members, drive efficiency, and deliver exceptional service. You’ll set goals, mentor your team, and implement daily tasks to ensure success. We’re looking for someone with strong leadership skills, a solid understanding of Supply Chain, and the ability to solve problems and coordinate teams. If you’re ready to take the next step in your career and make an impact, join us in shaping the future of Smithfield Foods!

Requirements

Bachelor’s Degree from an accredited four-year college or university and 3+ years’ relevant experience; or equivalent combination of education and experience, required.
Experience acting as a lead by providing training, coaching or mentoring to less experienced staff or through managing a process or project.
Flexibility to adapt to a varied work schedule
Travel may be required
Capable of sitting for extended periods of time.
Must be able to lift up to 15 pounds at times.
Frequently required to sit; stand; walk; reach with hands and arms.
Specific vision abilities required include close vision, distance vision, peripheral vision and depth perception.
Able to travel as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Knowledge of Microsoft office with an emphasis on Excel and Power Point
Effective change management skills
Ability to work well with others in fast paced, dynamic environment.
Ability to be kind, respectful, approachable and team oriented while building strong working relationships and a positive work environment.
Strong decision making and problem-solving skills
Strong written and verbal communication skills
Ability to coach and mentor
Ability to manage conflict
"Can" do attitude and solutions driven.

Responsibilities

Team Training and Development: Ensure clear understanding and proficiency in team responsibilities. Execute departmental objectives and individual yearly goals, managing progress toward them. Oversee and organize department training, including cross-training with other departments. Create training materials (documentation, recordings, spreadsheets, job aids) to support training and new initiatives.
Meetings and Communication: Organize and lead weekly team meetings with agendas covering announcements, changes, and updates. Serve as an escalation point for the team, addressing issues as they arise. Lead and participate in daily and weekly calls representing Customer Success.
Performance and Metrics: Analyze daily reports to ensure all orders are completed and processed through EDI, free of blocks. Track Key Performance Indicators (KPIs) such as Fill Rate, On-Time Delivery (OTIF), lead time, and Cost to Serve. Host calls with internal and external partners when supply chain metrics fall below goals. Drive KPIs like OTIF, TUI, Cost to Serve, and DPS by collaborating with other departments.
Leadership and Mentorship: Guide and mentor Customer Success Supervisors, supporting them in their supervisory duties. Present departmental updates in weekly team leadership calls and monthly Supply Chain leadership meetings.
Strategic Leadership and Cross-Functional Collaboration: Participate as a strategic member of cross-functional teams to improve products, services, and processes. Present customer data and trends to leadership for departmental updates.
System Testing and Enhancements: Lead system testing for enhancements or fixes that impact the department.
Customer and External Engagement: Attend customer visits and review key supply chain metrics. Create and present PowerPoint presentations on specific topics to stakeholders via Teams or in-person.

Benefits

Smithfield is proud to offer robust, flexible and affordable benefit plans and programs to support our team members and their loved ones, and with out-of-pocket costs, on average, 20 percent less than plans offered by other employers.
Beyond our medical plans, our Be Well programs offer tools and resources to enhance your quality of life, at no additional cost. These programs are uniquely tailored to our Smithfield team and provide support for elective surgeries, weight loss, mental health, cancer, kidney disease, diabetes, smoking cessation, asthma, maternity management and more.
Our company invests in your future. We offer comprehensive training and professional development programs designed to help you reach your full potential. Our partnership with GUILD supports your continuing education with tuition assistance covering English language learning and various certificate programs, while our leadership development initiatives nurture high-potential talent. For those looking to build specialized skills, we offer apprenticeship programs that combine hands-on experience with focused learning.
We also offer unique benefits like our Smithfield Scholarship Program for employees’ children.
Smithfield’s Education Reimbursement Program provides financial reimbursement to team members who want to further their formal education by obtaining a GED/High School Equivalency (HSE) Diploma or by pursuing an academic degree at an accredited college or university that is not a Guild learning partner.

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