Associate Customer Success Manager

Edmentum

3d • $75,000 - $85,000 • Remote

About The Position

As an Associate Customer Success Manager, you’ll help clients achieve meaningful results with Edmentum solutions by executing implementation plans, applying your expertise, and building relationships to support program adoption and customer satisfaction.

Requirements

• 5+ years of experience leading education technology implementations
• Solid knowledge of curriculum, instruction, and education trends
• Skilled at managing multiple priorities and projects
• Communicate effectively with all stakeholders
• Analyze data to drive recommendations and improvements
• Build strong relationships and foster collaboration
• Willing to travel up to 40%
• Thrive in fast-paced, changing environments
• Passionate about driving change in education
• Committed to Edmentum’s mission, values, and inclusive culture
• Willing to take on evolving responsibilities based on business needs

Nice To Haves

• Master’s degree in Education (strongly preferred)

Responsibilities

• Execute implementation plans tailored to client needs and goals
• Apply your knowledge of Edmentum products and state requirements
• Monitor and enhance customer satisfaction, resolving common issues
• Support program adoption through relationship-building and process improvements
• Assist sales efforts by demonstrating expertise and supporting growth
• Collaborate with internal teams to ensure seamless communication and customer health
• Take on evolving responsibilities based on business needs

Benefits

• Medical, dental, and vision insurance with various plan options
• 401(k) retirement plan with company matching
• Flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December
• Resources to promote wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees