Associate Customer Success Manager

Five9 • San Ramon, CA

16h • Hybrid

About The Position

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison between the customer and Five9 to address customer issues, concerns and questions and provide effective solutions in a reactive and non-designated manner.

Requirements

• Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred
• Ability to discuss, understand, and work within complex project and processes
• Proven ability to manage multiple projects at a time while paying strict attention to details
• Excellent listening, verbal and written communication skills
• Must be self-directed and self-motivated
• BA/BS degree or higher

Responsibilities

• Being the trusted partner for the customer on use-case and product functionality
• Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer
• Apply an understanding of Five9s products, services, and support processes
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Assist with high severity requests or issue escalations as needed

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees