Associate Customer Success Manager, SMB/Scale Team

SchooLinks

96d • $55,000 - $65,000

About The Position

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be our next Associate Customer Success Manager. We are looking for team members to support our smallest school districts across the country contributing to a collaborative team of Associate CSMs. Northeast located candidate highly preferred.

Requirements

• 2+ Years Professional Experience
• Experience in implementation and customer success for a SaaS company is a plus (ideally in the K12 or EdTech industry)
• Strong ability to multi-task and manage a large book of business
• Experience or Ability to work in a remote environment.
• Strong interpersonal skills
• Project management skills (understand task dependencies/sequence and manage of tasks)
• Positive attitude - you can stay optimistic in high stress situations
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
• Ability to close renewal agreements and multi-thread to discover expansion opportunities.
• Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required

Responsibilities

• Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts.
• Onboard new districts by leading their project kickoff, data integration, and training sessions.
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
• Build and maintain director and executive level relationships at each of your districts.
• Facilitate renewal process (quote, verbal approval, signature) for your districts.
• Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
• Continuously define, document problems and challenges faced by our districts.
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

Benefits

• 100% health care coverage for Employee
• 401K with company matching
• Dental & Vision
• Parental Leave
• Subsidized gym membership
• Remote work stipend
• Annual team offsite

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees